Croatia Airlines
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Terrible experience
Terrible experience. In total my journey was delayed by 17 hours. Staff were rude at every stage of the journey. I submitted a compensation claim and over 2 months later it still has been ignored. I tried calling the airline but was told there is no way to speak to customer services and the only was to contact them was by submitting an online form - every form I sent was ignored. I asked to speak to a supervisor and this was refused. Also, when I departed London I took my bag as hand luggage. On the return journey, I had the exact same bag and same weight, and was told I had to check it in at a cost of €40.