Croatia Airlines receives a mixed response from its customers, with a significant majority expressing dissatisfaction. While some reviewers praise the airline for its competitive pricing and commendable staff attitude, noting the helpfulness of flight attendants, the overwhelming sentiment highlights severe issues. Many passengers report frequent and significant flight delays, with some experiencing cancellations without adequate notice or explanation. Complaints about unresponsive customer service and lost luggage are prevalent, contributing to a perception of unreliability. Additionally, the quality of the aircraft has been criticized, with mentions of noise and discomfort during flights. Overall, despite a few positive experiences, the majority of feedback reflects frustration and disappointment with the airline's operations.
7 months ago
The plane was delayed and we were late for our connecting flights. The airline gave us new tickets for the next day and we had to stay in a so called “ 4 stars “ hotel International hotel Zagreb. They... See more
7 months ago
Flew with Croatian Airlines from Dublin to Split return. Could not fault them. Lovely modern aircraft, clean and fresh looking... flawless trip, on time, lovely air staff, easy check in, good com... See more
7 months ago
I recently flew Croatia Airlines on a connecting itinerary from Split to Singapore, booked through Turkish Airlines on a single ticket — and it turned into one of the worst travel experiences I’ve eve... See more
8 months ago
Too bad there is no Zero stars to give to this most horrible experience. Flight delayed for 8 hours with no notice. Gate changed last minute no notice?!? Mind you it’s not a cheap ticket. Never again.... See more
Overpriced, cutting corners, bad inflight service, serving only still water on shorter flights. Flight from Zagreb to Rome and back is neither nonstop nor direct flight. Passengers are required to check in to local flight to Dubrovnik or Split, and go through check in procedure there. Fairly new planes though.
Went from London to Zagreb and back with them. Both flights delayed by more than an hour, no announcements in the airports, or any kind of information. Their customer services are very rude and arrogant. Never flying with them again.
Cabin crew seems to be frustrated and talk things about non Croatian speaking customers in Croatian language. Having foreign name they suspected I don’t understand. Staff not reinforcing cabin luggage rules and there is no priority for priority paying customers. KLM seats, in their smaller city hopper, are better than these in a larger plane.
I was flying with Croatia Airlines more than 10 times, and everything was OK (except some turbulence from time to time, but this is out of their power) . More or less except last evening flight to Split from Zagreb they are always in time. Service is OK, planes are decent. Wi-Fi would be great
Average experience; could be better.
+++ super nett +++ kompetent +++ Anfragen werden sofort bearbeitet+++ besser geht es nicht
In 2015 i travel from Atlanta USA to Bosnia. There was delay on flight from London to Croatia and delay from Cro to BIH. Service is rude also they open my bags and took some womens fragrance NEVER TRAVEL WITH CROATIA AIRLINES I will avoid them for no matter of cost.
Do you seek a solution where online check in is from last century, dosnt work and no one i customer service answers on mail ore phone, then you found your match!! I would recommend everyone to never use this airline, they are just gonna make your travling filled with stress, and good luck if your not from Croatia, because everything is in Croatian in there check in system for 3 of there airports in Croatia.
Har haft mange gode flyvninger med Croatia Airlines. God benplads, de severer mad selv på korte flyvninger, og servicen er altid i top. Også lækkert at de altid serverer gratis drikkelse om bord. Nogle af flyene er dog af ældre dato, men det gør ikke så meget.
Great web pages for great Airline. Good prices for excellent quality.
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Croatia Airlines is the national airline of Croatia, providing scheduled passenger air transport services primarily within Europe. The company operates a diverse fleet that includes the Airbus A220-100, which enhances its capacity and efficiency. Customers can book flights online through the official website, www.croatiaairlines.com, where they can find competitive prices for various routes, including direct flights from major cities such as Copenhagen, Istanbul, and London to popular Croatian destinations like Split and Dubrovnik. The airline caters to a wide range of travelers, including tourists, business professionals, and local residents seeking convenient travel options within Europe. In addition to flight bookings, Croatia Airlines offers ancillary services such as car rentals and web check-in to enhance the overall travel experience. With a focus on connectivity and customer service, Croatia Airlines aims to facilitate travel to and from Croatia while promoting the country's rich cultural and natural attractions.
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