Crabtree Property Management
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My leasehold property is Managed by… Crabtree, faith level on the up....maybe :)
My leasehold property is Managed by Crabtree and has been so since built in 2014. I have also been a Director, (sole), for over a year. My general experience, (up to now), has been fairly positive. There have been a few hiccups but generally it has been okay. I have had experience of dealing with similar companies in the past so I take the attitude to expect the worst but hope for the best.... I have to say that recently, however, the standard of communication from Crabtree has been abismal. No response from requests sent to our assigned Property Manager or indeed any other representative since 21st May. I have sent emails, text/sms and voice mails with no results. I am aware that we have all had issues surrounding Covid for a few Months but many sectors are beginning to return to some sort of normality and those who are still not, "in the office" have alternate arrangements... My experience just lately is awful. We have outstanding maintenance issues that require attention and without some sort of response from Crabtree I have only legal avenues to pursue. I have seen an email and name for John Osborn who is part of the Senior management team so have written to him. Hopefully I will get a response. 23.06.20 Recent update. Received a response from J Osborn in the form of an email... Apologetic and assured me that contact would be made shortly... Received a call from PM also apologetic and for a few days things seemed to be getting better only to deteriorate once again with total lack of response to emails... 16.07.20 Getting really frustrated now so sought out MD's contact details... Within 20mins I was having a phone conversation with the top man... Feeling confident that things will improve soon and be back to the standard I expect... Adding an additional 2 stars now as I was extremely impressed by the quality of the latest response... Who knows, maybe another couple if all my outstanding issues are sorted in the next few Months... Watch this space...