Crabtree Property Management
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Unresponsive and unhelpful
Due to Crabtree’s obsession with supposedly “keeping costs low” (even though our monthly maintenance charges are extremely high) everything on our development looks a bit scruffy, tired and run down. The most basic maintenance issues take an age to resolve and require constant chasing. Cleaning and gardening seem to be carried out to the absolute minimum standard possible (again, “apparently” in the interests of keeping costs low). The disintegrating planters full of dead shrubs and weeds at the entrance to the development and never ending issues with fly tipping in and around the bin stores pretty much set the tone. In 7 years we haven’t had a single leaseholders meeting or AGM and who has any clue who the directors of our development are. They certainly never communicate with any of the leaseholders. The real icing on the cake is the total lack of any form of official updates or communication FOUR MONTHS after announcing that the development has failed the EWS1 survey. I totally understand it’s a long and complicated process to secure funding, surveyors, contractors etc, but really, is it too much to ask to receive an occasional letter keeping us up to date, or reassuring us that it’s still being worked on? I honestly don’t think Crabtree has any clue how much stress and upset the situation is causing the residents. Or maybe they simply don’t care. As a fee paying customer of a company that is supposed to be serving the interests of the leaseholders, I can honestly say that I feel like every time I try to engage with Crabtree I'm just an inconvenience to be fobbed off as quickly as possible with excuses and empty promises. For any future property purchase if I found out that Crabtree was the managing agent I would walk away.