Crabtree Property Management
View company profile →
Lack of integrity & accountability in senior team
In 2021, I raised concerns about Crabtree staff being unresponsive to emails and communicating poorly. Also, demands having no due date yet having late fees. Furthermore, no instalments allowed for service charge payments, contrary to the lease. The property manager could not answer with any clarity & she passed me to the customer experience manager who invited me to open a complaint. She ignored that, breaching the regulators response rules. After 14 days, I followed up with the customer experience manager who emailed me with contradictory, vague, nonsense riddled with typos. After repeatedly deflecting, she passed me to the operations manager who claimed to be investigating but repeatedly fobbed me off and stalled for weeks & did not have a copy of the lease agreement. I contacted the MD who forced them to respond. It took her 12 weeks to advise me that service charges could be paid in 2 half year instalments and due dates will be added to future demands. The ops mgr blamed me for her tardiness, stating that I should have summarised the 12 weeks of email history for her & told me to contact the customer experience mgr to discuss anything further. Sadly, both would not comment on Crabtree's poor communication. Thankfully, in December 2021, after 25 yrs, our huge residential development had enough & terminated Crabtree as our mgt agents; but ironically, Ctree has not bothered to write to the owners about the change or advise what will happen to our money! UPDATE - After I posted my review above, the customer experience manager, attempted to sabotage my review & publicly humiliate me by irresponsibly disclosing my last name in her Trustpilot reply, in breach of Data Protection rules & her own privacy policy. Also, instead of addressing the concerns in my review, she vindictively posted in her Trustpilot reply, a sarcastic, inappropriate remark about my literacy, and arrogantly communicated that using.. FYI.... I emailed her about the legal consequences when breaching GDPR & deleted my review to remove her unprofessional remarks & protect my personal data, then reposted, as I will not succumb to online bullying from them.