🚨 Disappointed with Costa Cruises Shore Excursion to Rome (Code#02FY) 🚨
Just a heads-up for anyone planning to book shore excursions with Costa Cruises — especially if you're an English-speaking guest.
We paid €95 per person for what was clearly advertised as an English-speaking tour to Rome on 10 July. But when we arrived, we found out it was actually a bilingual tour shared with German guests, without any prior notice!
The guide had to repeat everything in two languages, meaning we got half the content and rushed explanations in English, while the German part was much longer and clearer. It felt like the tour was really meant for German speakers, and English guests were just tacked on.
There were 17 English-speaking guests on our bus — more than enough for a separate guide, but Costa didn’t provide one. Ironically, the Pompeii excursion the day before (also with Costa) had two guides on one bus, split by language. So clearly, it can be done!
Worse still, I emailed Costa’s customer service and got a generic, dismissive reply that ignored key issues. When I followed up with more details, they stopped replying altogether.
So if you're booking an excursion with Costa Cruises, be careful — you might end up in a bilingual tour you didn’t sign up for, and still be charged the full price. 😠
Feel free to share if you've had similar experiences — let’s make sure these issues don’t keep getting swept under the rug. #CostaCruises #ShoreExcursionFail #RomeTour #CruiseTips #TravelFairness
The worst cruise ever out of 50+ we have been on...f a Norway cruise on Costa…
WE went of a Norway cruise on Costa Diadema in June. It was the worst cruise - out of over 50 we have done on many different ships. The breakfast Buffet was a complete disaster, terribly organised, long queues, hard to access items, not being able to serve yourself - what is the point, when guests keep touching other surfaces like elevator buttons all the time? No free coffee after breakfast, many services have been removed or are now paid only. Generally, a stingy, mean, poorly organised cruise experience, much worse than other cruise lines we sailed with, and even much worse that Costa used to be.... Costa was always a low-class cruise, but at least it had a cheerful, generous Italian spirit. This is now all gone... Many standard services disappeared - for example, there is no longer salt or pepper at the tables and you have to queue separately to get some salt with your eggs... this is just insane! There are no tablecloths anywhere. everything is now charged as an extra. It is high-pressure merchandising everywhere, what used to be social activities have now turned into high-pressure sales meetings. The whole experience is low class, irritating and mean, and the buffet restaurant manager should be sacked for quietly standing by at the disastrous breakfast queues without doing anything.
Return to earlier standards of service, arrange for multi-queue self-service islands at the buffet, and generally stop treating your customers like idiots trying to make them pay for everything!
No safe company to plan your holidays
They sell the tickets and after cancelled with all bookings from airplane London to Barcelona.days off from work .hotel suddenly they can selling all of them, even no money back.Don't trust this company to book in your holiday
We had an alwful experience with Costa…
We had an awful experience with Costa cruise lines.
1. Their application is not user-friendly and their informational campaign before the cruise was intended only to sell us upper package and next cruises instead of highlighting the embarking period in the onboarding day.
Lack of instructions regarding the embarkation process. We nearly miss the ship because they showed in the application "all on board 6 PM" in our onboarding day without emphasizing that customs is leaving 4 PM and our embarking hour is 3:30 PM.
2.Our cabin smells disgusting, I believe that vent system from the kitchen somehow was close to our AC system and we could smell what they cooked.
3. No free tap water in the restaurants. The first cruise ship that requires to pay our tap water.
4.Dirty cups, forks and spoons in the buffet all the time. The suspicious hygiene was everywhere.
5.Long queues in the buffet
6. Extremely humble list of dishes in the buffet. Usually, the good taste was not their higher priority.
7. On Costa Pacifica Cabin 2202 is for the crew, two separated beds that they even do not have an eye contact. They promoted this cabin as standard and assign it to our friends. For 4 nights they refused to change it because they were "full". On the 4 our of 7 nights they found a normal cabin and compensate is with champaign for 5 $ and 5 macaroons.
7. Reception team was full of non-professionals.
NEVER ever I will book a cruise with Costa cruises line. Don't do it too!
