Costa Cruises
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🚨 Disappointed with Costa Cruises Shore Excursion to Rome (Code#02FY) 🚨
Just a heads-up for anyone planning to book shore excursions with Costa Cruises — especially if you're an English-speaking guest. We paid €95 per person for what was clearly advertised as an English-speaking tour to Rome on 10 July. But when we arrived, we found out it was actually a bilingual tour shared with German guests, without any prior notice! The guide had to repeat everything in two languages, meaning we got half the content and rushed explanations in English, while the German part was much longer and clearer. It felt like the tour was really meant for German speakers, and English guests were just tacked on. There were 17 English-speaking guests on our bus — more than enough for a separate guide, but Costa didn’t provide one. Ironically, the Pompeii excursion the day before (also with Costa) had two guides on one bus, split by language. So clearly, it can be done! Worse still, I emailed Costa’s customer service and got a generic, dismissive reply that ignored key issues. When I followed up with more details, they stopped replying altogether. So if you're booking an excursion with Costa Cruises, be careful — you might end up in a bilingual tour you didn’t sign up for, and still be charged the full price. 😠 Feel free to share if you've had similar experiences — let’s make sure these issues don’t keep getting swept under the rug. #CostaCruises #ShoreExcursionFail #RomeTour #CruiseTips #TravelFairness