Costa Cruises
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Frustrated with the Costa Cruise
As an avid cruiser who has enjoyed many vacations at sea, I was extremely disappointed with our recent experience with the Costa Cruise Fortuna on this occasion. Firstly, the check-in process was chaotic and disorganized. Despite arriving at the scheduled time, we spent over two hours waiting in line, with no clear communication from the staff about the delays or the expected wait time. This was not only frustrating but also set a negative tone for the start of our trip. The buffet service was horrible. There were long lines and coffee was only available during breakfast and snack time between 4:30 pm – 5:30 pm. The food quality did not meet the expectations set by your promotional materials. Basic items such as ice cream were not included in the meal. They billed you for it. Talk about nickel and dime you for everything. What a shame! We spent much time waiting and arguing with the Hospitality staff who were mostly rude and didn’t care for the customer. The language was another barrier. Staff communicated mostly in Spanish, Italian, and German. Few who spoke English had a heavy accent and hard to understand. We have been on several cruises with other cruise liners. This was our second cruise with Costa and this experience was particularly disheartening. I also sent a note to Costa through their web portal but did not receive any response to date. We will never consider Costa Cruise again!