Costa Cruises
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Costa Cruises Hospitality & Operation Director (*)
Costa Toscana Cruise Ship -- We experienced an incident with an uncalled Room Attendant who tried to hide something (I want to believe he didn't want to steal) as we caught him in a very unpleasant situation when we entered the room), and subsequently very poor Management resolution... Unbelievable unprofessionalism, wrong attitude & lack of respect towards the guests from Costa Cruises Hospitality & Operation Director, Mr Gustavo Garcia Rosas from Peru. His wrong approach was in front of his staff, and that respectively led to unprofessional customer service from some of the Receptionist and line Managers (not all of them)... On a positive note -- beautiful new Ship! Some great facilities. Some of the waiters are very nice, worth mentioning the top service from the waiters in the Archipelago Restaurant.