Costa Cruises
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Do not recommend Costa cruises!!!
If you’re thinking about going on a Costa cruise, do yourself a favor-DON’T DO IT! Our problems began well before the cruise on the Costa Fortuna. We couldn’t get straight answers from Costa on such things as premium beverage packages and specialty dining. Was not happy to find out once on the ship that their idea of a “premium” bourbon is Jack Daniels or Jim Beam; or that the specialty restaurants Archipelago and Teppanyaki mentioned on their website and described by a Costa rep on the phone, were non-existent. Spent way too much of my vacation time arguing with Hospitality staff who were mostly rude and uncaring. There were many other communication issues but I won’t list them here. Additionally, the dinner menus were unappealing and lacking in choices. While the food presentation was usually beautiful, the food did not taste good and hot food was never hot. If you want decent food you have to pay extra for it. You can’t even get a cup of coffee in the dining room after dinner. If you wanted a snack after an excursion-forget it. Everything is closed down. We went on this cruise expecting the same level of service we’ve experienced in the past on other cruises but were very disappointed. Service, except for our lovely cabin attendant and a few bartenders, was terrible. Employees seemed overworked and not happy. Since we returned from this cruise we have heard that Costa is one of three of the worst cruise lines, which came as no surprise to us. We wish we’d heard this before we booked this cruise. We will never again go on a Costa cruise and will never recommend Costa.