Costa Cruises
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We had an alwful experience with Costa…
We had an awful experience with Costa cruise lines. 1. Their application is not user-friendly and their informational campaign before the cruise was intended only to sell us upper package and next cruises instead of highlighting the embarking period in the onboarding day. Lack of instructions regarding the embarkation process. We nearly miss the ship because they showed in the application "all on board 6 PM" in our onboarding day without emphasizing that customs is leaving 4 PM and our embarking hour is 3:30 PM. 2.Our cabin smells disgusting, I believe that vent system from the kitchen somehow was close to our AC system and we could smell what they cooked. 3. No free tap water in the restaurants. The first cruise ship that requires to pay our tap water. 4.Dirty cups, forks and spoons in the buffet all the time. The suspicious hygiene was everywhere. 5.Long queues in the buffet 6. Extremely humble list of dishes in the buffet. Usually, the good taste was not their higher priority. 7. On Costa Pacifica Cabin 2202 is for the crew, two separated beds that they even do not have an eye contact. They promoted this cabin as standard and assign it to our friends. For 4 nights they refused to change it because they were "full". On the 4 our of 7 nights they found a normal cabin and compensate is with champaign for 5 $ and 5 macaroons. 7. Reception team was full of non-professionals. NEVER ever I will book a cruise with Costa cruises line. Don't do it too!