Over a year ago
Had my AIO for almost 3 years. When it died the Corsair support was unreal. So happy!
Over a year ago
Fast and easy support. Very friendly and helpful. Two thumbs up !
Over a year ago
Trovo vergognoso che una casa come la corsair si perda per così poco. Ho acquistato un kit composto da mouse, cuffie, tastiera e tappetino, dopo pochi giorni la tastiera non funzionava più bene. Conta... See more
Over a year ago
Im on my second corsair keyboard and its also having issues. Because this one is an exchange, corsair are refusing to honour a warranty or help me fix the issue. This is a brand new keyboard, it shoul... See more
I received quick and satisfactory help from Corsair’s support team for my RMA request. The AI assisant was simple, and Andrew Freeman provided efficient support.
Representative that helped me was great.
Fast responding
Andrew Freeman fue muy majo conmigo, supo guiarme pasó a paso y darme una solución
I’ve been using Corsair memory for about ten years, and one of my old sticks finally failed. Even though I no longer had the receipt, Corsair’s support still replaced it with a brand new one. The whole process was smooth, quick, and hassle-free. Their customer service was professional and friendly, which really gave me peace of mind. Excellent product quality backed by outstanding after-sales support. Highly recommended!
My experience with Corsair's customer service, assisted by Matthew B., was excellent. He was very cordial, attentive, and responded quickly to my case. The process was smooth and efficient, and I really appreciate the professionalism and support provided.
The personal helps and provides all the support needed.
I would like to express my sincere gratitude to Andrew Freeman for his assistance. He responded to my messages promptly and helped me efficiently address the issue I encountered, which I greatly appreciate.
I had an issue with a Corsair 4000D case with one of the side panels, which necessitated a replacement side panel. As it had been purchased as pre-owned, replacement under warranty didn't apply. However, Corsair have arranged for a replacement side panel as a one-off courtesy, which is brilliant. Great customer service. Thanks to Mel (Customer Support) for her excellent help.
La respuesta fue rápida, Andrew Freeman me ayudó con mi problema de manera efectiva y directo al grano, haciendo la comunicación muy fácil de llevar y placentera. Me ofreció un reemplazo para mi unidad AIO dañanda y en cuestión de pocos días ya se está coordinando el envío de la nueva a mi país. Me encantó el servicio.
Me respondieron por mi diadema correctamente, dice que me van a enviar un reemplazo ya que fallo
Fast replies, and easy RMA. Mel H. took care of me like I would take care of my own child. They are an absolutely wonderful person an an agent of god in my eyes. They took special care to make sure I got what I needed and I can't express my gratitude and thankfulness for what they have done for me. Cheers, Mel, you've earned it.
They have many years of guarantee on their products, so if something goes wrong you can just get a new product completely for free, but that's a quality service
The fact that the company will actually help there customers/fans when they are most in need of help for problems that they had with products. It took just a little bit of time to fully complete everything but that was mostly due to my being able to get everything ready for Corsair to fully help me out. Everything was great and I’m very happy to be a Corsair user and will continue supporting them by buying more products.
The support request was really fast and solve my problem right away. Matthew B was very nice and helpful, he gave me all the information fast and clear.
I had an issue with my Corsair HS80 USB RGB headset, which developed cracks in the left headphone casing after just two weeks of use. I reached out to Corsair's support (huge thanks to Matthew B. for handling this situation, he's very kind), and they handled the situation exceptionally well. Despite the need for proof of destruction, they made a one-time exception and sent me a replacement headset without requiring the return of the faulty unit. The process was smooth and communication was prompt throughout. The replacement arrived in a timely manner, and I’m pleased with the resolution. I highly appreciate the customer support team for their professionalism and commitment to customer satisfaction.
Easy to follow instructions.
I accidentally broke the front panel of the case, I wrote to support and received quick responses. I have to thank Andrew Freeman for solving the problem and being kind
We were promptly helped by Matthew B. and the Corsair team when we needed a replacement of one of the (extremely fragile!) glass panels on our new pc case. The customer service was quick and professional, we are quite happy with how everything turned out!
I had an issue with my Corsair mouse that was already outside its warranty period, and I honestly wasn’t expecting much. To my surprise, Matthew B. from Corsair Support went above and beyond; he approved a one-time replacement for me, clearly explained every step of the process, and made it all hassle-free. The instructions were clear, communication was professional yet friendly, and I appreciated the transparency about shipping/tracking updates. What really stood out was the fairness and willingness to help even when they technically didn’t have to... that kind of customer care really builds trust in a brand. Huge thanks to Matthew and the Corsair team for taking care of me. This experience has reinforced why I’ll continue to support Corsair products.
Based on analysis of 15 reviews rated 1-2 stars for Corsair Gaming, Inc.
“Issues I’ve faced: Double key inputs (pressing “A” gives “AA”) Volume wheel working in reverse (turning down makes...”
“I’ve had to exchange my Corsair K70 RGB Pro multiple times through support, and every single replacement only works p...”
“I’ve had to exchange my Corsair K70 RGB Pro multiple times through support, and every single replacement only works p...”
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Reviewers consistently report positive experiences with Corsair Gaming, Inc.. Customers often highlight corsair, support, service, customer. A minority mention drawbacks around corsair, software, headset, wird. Overall sentiment is strongly positive with an average rating of 4.6 stars across 160 reviews.
