Corsair Gaming, Inc.
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Excellent Customer Service and Quick Resolution
I had an issue with my Corsair HS80 USB RGB headset, which developed cracks in the left headphone casing after just two weeks of use. I reached out to Corsair's support (huge thanks to Matthew B. for handling this situation, he's very kind), and they handled the situation exceptionally well. Despite the need for proof of destruction, they made a one-time exception and sent me a replacement headset without requiring the return of the faulty unit. The process was smooth and communication was prompt throughout. The replacement arrived in a timely manner, and I’m pleased with the resolution. I highly appreciate the customer support team for their professionalism and commitment to customer satisfaction.