Over a year ago
Had my AIO for almost 3 years. When it died the Corsair support was unreal. So happy!
Over a year ago
Fast and easy support. Very friendly and helpful. Two thumbs up !
Over a year ago
Trovo vergognoso che una casa come la corsair si perda per così poco. Ho acquistato un kit composto da mouse, cuffie, tastiera e tappetino, dopo pochi giorni la tastiera non funzionava più bene. Conta... See more
Over a year ago
Im on my second corsair keyboard and its also having issues. Because this one is an exchange, corsair are refusing to honour a warranty or help me fix the issue. This is a brand new keyboard, it shoul... See more
Very slow response time. I got feedback after 24 hours. Even I immediately responded with asked information, still waiting for another feedback. I guess they send you feedbacks once every 24 hours.
Absolutely outstanding support! I had an issue with my mouse and the whole support process was smooth, fast, and professional. Mel from the support team was incredibly helpful, kind, and responsive throughout. Couldn't have asked for better service – thank you so much, Corsair!
I had an incredible experience with CORSAIR's technical support regarding the replacement of a tempered glass panel. From start to finish, the process was smooth, efficient, and incredibly professional. A special thanks goes to Mr. Matthew B., who handled my case with exceptional care and attention. He was responsive, courteous, and went above and beyond to ensure everything was resolved quickly and to my complete satisfaction. His communication was clear and timely, and he made the entire process feel effortless.
Tuve un problema con el ratón Corsair Katar Elite Wireless, concretamente con la rueda de scroll, que hacía movimientos erráticos (scroll fantasma). Tras intentar varias soluciones por mi cuenta sin éxito, contacté con el soporte técnico de Corsair. Desde el primer momento, el trato fue rápido, claro y profesional. Me atendió Andrew Freeman, quien me guió paso a paso con pruebas técnicas, instrucciones claras y amabilidad en todo momento. Cuando confirmamos que el problema no se resolvía, me aprobaron el RMA sin complicaciones y me enviaron una unidad de reemplazo completamente nueva, junto con una etiqueta prepagada para devolver el ratón defectuoso. El seguimiento del envío fue transparente y el reemplazo llegó puntualmente. Este tipo de soporte es lo que da confianza en una marca. Corsair no solo fabrica buenos productos, sino que respalda su garantía y se preocupa de verdad por sus clientes. Muy agradecido por la atención recibida. Recomiendo tanto el producto como el servicio postventa.
Mel H. from Corsair was an exceptional agent! Actually, all of my customer service from Corsair has been exceptional. They are pretty much the same quality as Amazon and very generous with their returns, so long as it is within warranty/good reasons. Would definitely recommend!
Encantado con el soporte tecnico de Corsair. Ellos siempre hacen lo posible para que tus problemas queden resueltos. En mi experiencia en 6 años, tuve varios problemas con mi refrigeración liquida los cuales todos fueron resueltos. La ultima solicitud acabó en un remplazo directo por un modelo mas actual! Gracias al agente Andrew Freeman por el tiempo y el trabajo dedicado!
Over the winter I had my barn collapse on my property, unfortunately that's where I kept all of my PC boxes as well, so I contacted corsair about the cables that were in the rubble that had to be taken to the dump. I explained the situation to them, all they asked for was an invoice/proof of purchase from me. Then asked if I wanted to RMA the entire PSU or did I just want the cables replaced. I told them I just wanted my cables because I plan to upgrade this year and will likely need them, I didn't hear anything for a day or two then I got another email stating that they shipped my missing cables to me, even though they didn't have to replace anything because it the PSU wasn't faulty. The customer service was phenomenal and if I could rate them higher than 5 stars I would.
It’s simple the best customer service I ever contacted. I was in contact with Matthew B. Very resolutive and fast. High quality products. Totally recommended brand.
I have asked a question a bout one of the memory kits and they reached out to me quite quickly. I didn't even expect that! Thanks a lot to Mel H. from Corsair!
Ich bin wirklich beeindruckt vom Corsair Kundenservice! Mein Gaming-Stuhl hatte nach über 2 Jahren einen Defekt, trotzdem hat man mir als einmalige Kulanzregelung einen kompletten Ersatz angeboten. Besonders hervorheben möchte ich Mike vom Support-Team, der sehr freundlich, geduldig und lösungsorientiert war. Er hat sich Zeit genommen, alle Fragen zu beantworten und sogar meinen Farbwunsch für den Ersatzstuhl berücksichtigt. Die Kommunikation war schnell, transparent und sehr hilfsbereit. So eine positive Erfahrung mit dem Support eines großen Unternehmens habe ich schon lange nicht mehr gemacht. Ich bleibe definitiv treuer Corsair-Kunde. Vielen Dank für alles!
Great Customer service. Had an old AIO that had a pump failure, contacted Corsair Tech Support and they sent me a new one. I was even upgraded to a better AIO! Super smooth and simple. Would definitely recommend Corsair, if you have any issues, just reach out.
J’ai ouvert un ticket chez Corsair depuis le 9 juin pour un bloc HX1200i défectueux. Après plusieurs messages, échanges avec une technicienne (Sophie) puis un superviseur (Mike), la situation traîne encore aujourd’hui, le 29 juin. Je n’ai reçu aucune étiquette de retour malgré leur message disant que ce serait envoyé « dans quelques minutes ». J’ai même vérifié mes courriels indésirables. Rien. Je suis extrêmement déçu du service après-vente, surtout pour une marque réputée comme Corsair. J’ai investi plus de 2 000 $ dans leurs produits et c’est comme ça que je suis traité ? Aucun suivi cohérent, aucune responsabilité claire. Corsair, c’est beau sur papier, mais côté service client, c’est zéro. Je déconseille.
Mel H. Has helped me out with my 6500 case. And was very fast and helpful with everything thing.
Fue una muy buena experiencia, muy profesionales y amables, solucionaron mi problema muy rápido y de una manera muy buena, agradezco mucho todo sobre todo a Matthew B. of Technical Support él fue quien me atendió.
Raton S was very helpful and successfully resolved the queries that I had.
The memory I paid $350 for 5 years ago was making my system unstable, and Corsair support responded almost immediately (within 1 day) approving my RMA, based only on my report of failing memtest86+ They even gave me an advanced shipment on my return without me asking!
They resolved my issue very quickly and without any complications
Mi experiencia con el soporte de Corsair fue muy buena un buen trato me encantó como me ayudaron y me aconsejaron para darme una solución tienen un buen soporte y el que me atendió también que se llama Matthew B.
Very good job from Raton S., who kept digging into my issue until he finally resolved it. Great job Raton!
Mel H. of the corsair team was very considerate and quick with her responses. my product was out of the 2 year warranty time but she still send me a one time courtesy replacement. I also couldn't find my proof of purchase in my email but she found that as well since i ordered it through their website. overall great experience
Based on analysis of 15 reviews rated 1-2 stars for Corsair Gaming, Inc.
“Issues I’ve faced: Double key inputs (pressing “A” gives “AA”) Volume wheel working in reverse (turning down makes...”
“I’ve had to exchange my Corsair K70 RGB Pro multiple times through support, and every single replacement only works p...”
“I’ve had to exchange my Corsair K70 RGB Pro multiple times through support, and every single replacement only works p...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses, akin to platforms like Trustpilot. The company serves as a bridge between consumers and businesses by allowing users to share their experiences and reviews, ultimately helping others make informed purchasing decisions. By fostering transparency in customer feedback, CrowdTrust aims to enhance trust and accountability in the marketplace. Targeting a broad audience that includes consumers, businesses, and service providers, CrowdTrust emphasizes the importance of authentic reviews in guiding consumer choices. The platform supports various sectors, enabling users to provide and access reviews across multiple industries. With a focus on improving customer engagement and satisfaction, CrowdTrust plays a crucial role in the evolving landscape of online reviews and reputation management.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
Reviewers consistently report positive experiences with Corsair Gaming, Inc.. Customers often highlight corsair, support, service, customer. A minority mention drawbacks around corsair, software, headset, wird. Overall sentiment is strongly positive with an average rating of 4.6 stars across 160 reviews.
