Consumer Cellular Reviews

I got a new Google phone and am happy with the support!

Where do I start! The hardest part of switching to Consumer Cellular was making the decision to do so. I really didn’t believe it would be so easy and smooth or that it would save us so much money. We had been with Verizon for nearly 30 years. We had our lines and carried cellular for both of our Moms too. When our Moms passed we contacted Verizon to remove their lines and save some money. Not the case. No matter what we did the bill with Verizon stayed at 240 dollars a month for 2 phones and a multi use hot spot. To make matters worse we were duped into signing a contract that lasted for two years, but never realized the savings promised by Verizon. While speaking to Consumer Cellular several times they were patient and took what ever time needed to help explain how their company worked. When we decided to go for it, we got 2 lines with AARP discount, both with hot spots and unlimited text, talk AND data for $60 a month!! That right, they saved us $180 a month, we kept our phones, same numbers, smooth as silk transfer. AND the bonus?? Our service is MUCH BETTER! Thank you so much CC! We are totally recommending your service to friends and family. Thank you for making life just a little bit better!

I was so relieved when I was finally clear of AT&T and all of their red tape. It had taken me 3 weeks to find Consumer Cellular. To sign me up for their services and finally move away from AT&T it took all of 45 minutes or less. The young man was knowledgeable and friendly, and moved along in the process. I appreciate the fact that we felt we were in good hands. Thank you. .

My transfer from Verizon was a bit of a challenge BUT the Consumer Cellular and Verizon techs worked together to get my service changed. The CC tech was very patient with me while walking me through the set up. I’ve had service with Verizon for over 30 years, but because of the recommendation of my parents and the attractiveness of the much lower rate, I decided to make the switch. I was a little worried about coverage but it has been great! There used to be “pockets of areas” where I lost service and now it is not an issue. Very happy that conversations are no longer interrupted. The one negative is there are no “brick and mortar “ stores to walk into for help. With CC targeting more mature people, it seems like a no brainer to have in person help.

I'm loving my new phone carrier Consumer Cellular. The representative I had was was Awesome. She got my phones switched over with the quickness! So glad I switched over from T-Mobile, because as soon as the switch was made over to Consumer Cellular my phone start running much faster. Thanks again C.C.

The staff were so helpful to me. I was switching from AT&T Prepaid and they were making it very difficult to leave by throwing up roadblocks such as refusing to give me my transfer PIN. The folks at Consumer Cellular, however, were persistent and got it for me. My experience was wonderful and I am glad I made the switch.

Don’t receive service until I go into town, may have to seek a different provider. Need additional towers closer to my location.

We bought new phones at Target and the clerk activated and transfered the data from our old phones to the new ones. I had trouble at home because there is no physical SIM card, it's an eSIM that Consumer Cellular needed to download for me. The customer service tech, Vincent, was extremely helpful in getting that done. The other issue I had was getting Google to verify my old phone number on the new device to activate the RCS chat feature. I called Consumer Cellular again and this time Amanda was the one who corrected the issue. Let me tell you, I've been with Verizon for over 15 years and was very hesitant about changing carriers due to worrying about how difficult it would be. Consumer Cellular customer service is EXCELLENT, especially Vincent and Amanda. They make fixing problems over the phone easier than I thought it would be. My only request is that Consumer Cellular consider having physical locations to bring your phone to for in-person service. I think not having that option stops people from changing because they are worried about trying to fix problems themselves. I want to tell anyone worried about that to call the Consumer Cellular customer service and their extremely helpful and patient representatives will help you through the set up and any issues you might have. We're so glad we switched!

I've been a customer for many years. Recently I've been very disappointed when upgrading to a new phone. In the past, my phones came with a charging cable with a USB plug on one side and a the type of plug that goes into the adapter for the wall outlet - don't know the name for this end plug. My new phone came with a USBc cable with the same USBc plug on both ends - had no way of charging my phone. Customer service says I could buy what I needed for 20 bucks or go to Walmart or similar store. That's ridiculous. I thought consumer cellular was above this kind of thing. What greed. I feel very different about the company now. All they had to do was send a cable that I could use with the many wall-plug-chargers that I have now. CC, I'll update this review, if you decide to do the right thing. T. Nelligan

I have only had the phone and service for a couple of days. I do like the phone and the cost was very reasonable. The service so far is great. I did have a small problem with one of the customer service persons he just wanted to be right and he wasn't so I left it at that with him.

They were so easy to deal.with !

I was looking for another carrier other than T Mobile, I have been with them for over 20 years. No matter what I would remove or pay off, like phones and anything I had added, but my bill would never go down. I saw a commercial for Consumer Cellular and I called them and found I could move to them and for the first-time I was actually going to save money. I am thrilled to have move to Consumer Cellular. Never been happier.

It didn't take long to contact a helpful person. They spoke clear English too! The person knew exactly how to get our phone working correctly again and was cheerful to.

The website is easy to navigate. Product information is clear, concise, and complete. Purchasing is simple. Customer service is responsive and helpful.

Carlos made our transition seamless. He took care of everything 😀 We are new to Consumer Cellular and need new phones. We went to the Surprise AZ store and Carlos took care of everything,he is helpful explained everything to us what needed. Walk out of the store and hour later! We'll NEVER go back to our old carrier. Love the phones,plans everything we are so happy we made the change

Deception going on here. Website joining checks the IMEI and my Moto G Stylus was said it was compatible. It worked for 1 day without being able to call out or in. I had used of texting, data, and Hotspot, and called CC customer service. They said my phone was incompatible. So I switched to my Galaxy J3 Eclipse (also compatible according to website IMEI check). Same problem. No calls in or out. Then I switched back to the Moto and no signal bars at all. Insert Verizon sim card and the bars were all there. Both phones are unlocked and paid for. Now the Moto wont work at all on this SIM they provided. The J3 only has messaging and data and hotspot so I called CC and they said neither phone was good and I had to buy one of theirs. Done with CC. Goodbye. I think this is a lawsuit here. I have proof of the compatibility on each documented.

Called because my new phone of only 2 weeks, screen went gray. The rep i spoke with asked alot of questions and then had the solution. I was more than please with the service. CC member since 2019...

easy to set up with the customer service person...they had a lot of patience

Came when they said it would and easy to activate.

Very good experience, fast delivery and phone was easy to set up,thanks!