Consumer Cellular Reviews

Amazing service! Thank you

A friend suggested we switch, was skeptical about it being easy…but they were right. Mostly easy and saving money. Thank you for being there!!!

Riley at the Eau Claire, WI Target was most helpful and patient. Unfortunately we had to wait 35 minutes before we were waited on because there was another person ahead of us. I believe 2 techs would be much kinder to the public so no one has to ever wait that long. I had been on my sister's account for a few years and I was told she had to come with me and I had to order my phone from Target in order to transfer my photos, number, etc...because she was the account holder. I ordered a new phone from Target and now have my own account. This whole process took over 2 hours but the woman on the phone (Consumer C.) and Riley were wonderful. So far, so good. I'll know better when I get my first bill because I then want to go paperless and save $5 every month. Everyone at Target and Consumer Cellular speaks proper English too which is a massive plus in my world. Foreign speaking individuals trying to speak English are rarely, easily understood. Everyone talks like their hair is on fire, slow down and enunciate. Consumer Cellular uses people in America, no foreign speaking people. And thank you for your company being based in America. I believe I may be happy being in this family.

Professionalism. Outstanding communicative skills. Problem-solving had been smooth. Agents' verbal instructions clear, concise. CC seems not to hire ESL reps who speak incomprehensible English. Firm a refreshing, U.S.-based outlet that is at the top of customer service in the cellular phone industry.

Great customer service

It was the most helpful and complete service. My husband and I are glad we switched

Purchased a 2025 Motorola phone from Consumer Cellular that was in stock at Best Buy and no shipping fees. I paid a lil more and had to wait a few days longer to receive from CC, but I wanted the confidence in knowing that when I called CC's tech support, they wouldn't decline to assist me because I'd purchased the phone elsewhere. Turns out, I discovered a glitch in the phone after a couple days use. Their response when I asked for help was"we aren't Motorola, we can't help with that". I said I'm simply asking how to set the device name because it kept resetting itself to 100 characters of gibberish. No exaggeration. "That's coding. We don't do coding". I asked if they were serious and said that I'd google my question while on the phone with them. I got a quick answer and said to CC that I answered my own question. Thanks for the 4 transfers and 25 minutes of my time you wasted. Next time go to BestBuy for a phone. I see no advantage buying direct thru CC

Had trouble (for 4 hours) trying to set up phone with WiFi password. Contacted the Experts and they helped me. YAY!!

I was dreading switching from my old flip phone to the iPhone 16e. I was just assuming it was going to be a nightmare!!! BUT the rep I worked with was wonderful, walked me thru each step of the process, and never lost patience with me!! Now I say to myself, why didn’t I do this YEARS ago! Thanks for the wonderful experience!!!!

Jackie & your staff at the Boise store are great! I had a very old android that i was updating and switching from Verizon. Jackie was so patient & pleasant and the prices were great too. The worst thing was finding the store, it's tucked away in a corner that's hard to see until after you pass it.

All went well and excellent customer service. Hardest part was switching from AT &T as they obviously were not happy. I am pleased so far with the service and have had not issues. Would definately recommend and also saving money is a plus as always.

The switch from T-Mobile to Consumer Cellular was quick and easy, and The technical portions of Consumer Cellular were very user friendly! The service works well, even in more remote locations,

Phone came quick and took to my local C C store and they got it all set up for me. Appreciate it.

I love it service is good..

The representatives were very knowledgeable very helpful and very kind. I have a very difficult transition problem but they were very patient and helpful.

Once I finally got the transfer code from Verizon, (it took several tries to get the code), the conversion to CC was very quick with Raven's assistance. She was a much needed and appreciated help with the process.

The switch was easy from spectrum getting the Pin finished took awhile, but i am happy with C C.

I really liked the way they "welcomed me in" and not just let me wander around until having my presence acknowledged. I was delighted to feel that my situation was understood and how willing Elaine and the other reps went out of their was to help me. I'm not one for auto pay but they offered $5 off so I went with it. I LOVE being able to talk to people right here in the USA and not be frustrated by people I can hardly understand. I REALLY appreciated finding out they use AT&T towers and not affiliated with T Mobile AT ALL! Got a great deal on a phone as well. All in all I am well pleased with switching from T-Mobile to Consumer Cellular!!

Wife got a new iPhone and is trading in the old one. Ordered everything and the phone was delivered in 2 days. Service has been great for over 2 years. We did have an issue but it was taken care of very quickly by a wonderfully disgruntled and bothered customer service agent. She acted like we were bothering her and wanted off the phone asap. That is the only issue we have ever had.

Agent patient and willing to help