Consumer Cellular
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Customer Service phone reps are AMAZING!!
We bought new phones at Target and the clerk activated and transfered the data from our old phones to the new ones. I had trouble at home because there is no physical SIM card, it's an eSIM that Consumer Cellular needed to download for me. The customer service tech, Vincent, was extremely helpful in getting that done. The other issue I had was getting Google to verify my old phone number on the new device to activate the RCS chat feature. I called Consumer Cellular again and this time Amanda was the one who corrected the issue. Let me tell you, I've been with Verizon for over 15 years and was very hesitant about changing carriers due to worrying about how difficult it would be. Consumer Cellular customer service is EXCELLENT, especially Vincent and Amanda. They make fixing problems over the phone easier than I thought it would be. My only request is that Consumer Cellular consider having physical locations to bring your phone to for in-person service. I think not having that option stops people from changing because they are worried about trying to fix problems themselves. I want to tell anyone worried about that to call the Consumer Cellular customer service and their extremely helpful and patient representatives will help you through the set up and any issues you might have. We're so glad we switched!