Collingwood Insurance Services UK Ltd
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don’t consider them if you plan to pass early. - £114 cancellation fee with no warning
Initially the company was fine. What isn’t fine in the absolute horrendous communication between the service and the user. I passed within 3-4 months of purchasing insurance off Collingwood, and when I emailed them to cancel, all I received back as an advert for full insurance. They put my account on hold so I couldn’t log in to see any of my documents, (which they proudly state in their review responses, that the documents are accessible and contain all information needed. (They aren’t and they don’t)). As well as this, none of my questions were answered. I chose to follow up and email them about cancellation fees as absolutely nothing was followed up to me. Monday afternoon I receive a email stating that a charge of £114 was attempted to be taken from my account. No warning, no email back with the answers to my questions. They didn’t even tell me where I could find even the slightest bit of cancellation fee information. Now, I read the terms and conditions before I purchased from the company, and I understood that the quicker I cancel, the more I’d be charged from my premium when I cancel, on top of a £40 cancellation fee everyone has to pay. Although I find it a bit ridiculous to charge people for 12 months of learners insurance and then somehow expect them to pass their test on the exact date the insurance finishes, and charge people loads of money for cancelling before the renewal (WITH NO WARNING!!!!!) I am no fool. What I do not understand is the blatant cheek of knowingly charging people loads of money, with absolutely no warning of when and how much. And on top of that, not answering any questions relevant to the topic? I wouldn’t recommend, or purchase again.