Collingwood Insurance Services UK Ltd
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Extremely Delayed Claims Process – Unacceptable Service
I reported my accident (which was not my fault) on Thursday afternoon, and while I understand the bank holiday weekend from 18th to 22nd April may have caused some delay, it has now been 24 days with no progress on my claim. Initially, I was told Collinwood was waiting for the other party to contact them. After that, I was informed that a garage would reach out to arrange the repair, but I have still not heard from them. The lack of communication and action is incredibly frustrating, especially with no clear update on when the repair will take place. What makes this even more concerning is that my MOT is running out, and I need the repair completed before then. The delay is unacceptable, and I expect better service. If the repair isn't completed soon, I will need a courtesy car to avoid being left without transport. I’m very dissatisfied with how my claim is being handled