Coffee Friend
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Received defective product, shop did not want to accept return
I placed a 190eur order and received a defective product (differs from the photos on their website). I submitted clear photos of the defect. They refused to create the return label even after several timely requests. They just tried to haggle and offer me a discount. After pointing out their legal obligations, they acknowledge them, but let me know that they find their internal preferences more important. I have never experienced this with another webshop and will certainly not purchase from them again.