citizenM hotels
View company profile →
Charged twice for an Overnight stay!
I was charged twice for a room at their Paris CdeG Airport hotel! I had booked a room for the night of Sat May 4th / Sun May 5th through a well-known booking site. The booking site took my money on May 3rd. In the event we arrived at the hotel around 00.05 hrs on Sun May 5th after a flight delay. We had previously informed the hotel that this may happen. Their system apparently allowed for this. I only noticed a day later we were charged €127.30 again by the hotel on arrival!. Despite many attempts by email and (unanswered) phone calls to look into this and have our payment refunded, this never happened. I am still out of pocket by €127.30. This was my third time in one of their hotels but will be my last. I recommend you avoid this hotel group completely as their customer service does not exist.