Centauro Rent a Car
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Extremely disappointing and unsafe experience – avoid this company
I had a thoroughly disappointing and frustrating experience with this car rental company during our family trip in Spain. We had carefully pre-booked a Citroën C3 Electric for July 4–8, as it was suitable for a family of five with luggage. However, upon arrival, we were given a Fiat 500 Electric—a tiny, three-door city car that clearly does not belong to the same rental category, neither in terms of capacity nor safety. It cannot legally or physically accommodate five people with luggage, and it was completely unsuitable for our trip. To make matters worse, around 11 PM, shortly after starting our journey, a warning light for the airbag system appeared—twice—and then remained on, clearly indicating an ongoing safety hazard. I immediately contacted the company, expecting urgent assistance. Shockingly, the company did not respond to the issue until around 7 AM the next morning. Only then did the actual resolution process begin, and it took an additional two hours of calls, explanations, and pressure before they agreed to act. Initially, they insisted that I drive the car back myself, despite the active airbag fault—an extremely reckless and unsafe suggestion. It was only after I asked whether they would assume legal responsibility if something happened, that they finally agreed to send a tow truck for the faulty vehicle and arrange a taxi to take me to Barcelona El Prat, where I could finally pick up a replacement car. This entire ordeal lasted overnight, disrupted our travel plans, and made us feel deeply unsafe and ignored as customers. The warning light remained on the entire time, and the company failed to show any genuine concern until they were directly challenged on liability. The lack of professionalism, disregard for safety, and reluctance to take responsibility until forced to do so is unacceptable. I strongly urge others to avoid this rental company. If you care about safety, reliability, and responsible service, look elsewhere.