We’ve always flown to Murcia airport and booked Centauro through the Ryan air website. The staff there are wonderful; friendly, helpful and not pushy. We’ve never had a problem. We flew to Alicante in June and again, booked Centauro based on previous experiences; never again!
I’d paid for an annual waiver policy through RAC before our trip. We arrived in Alicante, went to the centauro desk where the male customer representative wasn’t pleasant, compared to the standards of service we receive in Murcia. He asked if we wanted the extra cover at €26 per day, and I declined. He was quite abrupt in his response, gave me the key and said there’s some damage to the passenger door. Didn’t give me any paperwork and told me whereabouts the car was parked.
Both myself and my husband took photos and videos, focusing on the damage to the door.
After our holiday, we returned the car, full of fuel and took the key into the office. I passed the key to the male behind the desk and asked if he would come and check over the car. He turned round and pointed to a box on the cabinet behind him and said there’s a box full of keys to cars we need to check, asked if the car was full and said the refund will be sorted.
On return to the uk I checked my bank account to see that not only have they kept the deposit for the fuel, have taken a further €225 a grand total of €300!!!
On checking my centauro account they have charged me for the damage to the passenger door which was already there.
I tried to call the customer service centre and kept getting cut off.
I sent an email, included the photographs and pdf copies of the documents and I have heard nothing back from them.
I have now had to raise a dispute with my credit card company to get my money back.
Hence, I won’t be using Alicante Centauro car hire ever again!
Absolute fraudsters!!!
