Celebrity Cruises Reviews

Togliete la vostra nave catafalco di merda da San Fruttuoso e Portofino, siete schifosi inquinate il mare e la vita della gente!

I was racially profiled. I was with my girlfriend (white) on a six-day Caribbean cruise. The day before we disembarked in Ft Lauderdale, they locked us out of our room. At Ft Lauderdale, Celebrity security took my passport and escorted me to Customs border patrol. They took my cell phone, and it's over 30 days. There is no reason from both Celebrity and Customs on what's going on and to get my iPhone 15 pro max and Samsung S20 FE back.

Buen trato, muchas atenciones. El idioma mal, falta de conocimientos de inglés americano. Al final me cobraron algo del mini bar, estoy esperando el detalle en la factura, sin éxito. Deje de hacer actividades que estaban incluidas por el idioma. Es mejor pagar lo que uno consume que coger un pack básico.

Falta de consideracion y respeto hacia los pasajeros que no hablamos Inglés, pero que también somos clientes y pagamos como los demás. Sin embargo el trato no es el mismo ni la atención recibida. Crucero orientado a turistas de habla Inglesa, no se tiene en cuenta que partimos de un puerto Español. Nula atención en español, ni siquiera en temas tan importanres como el de seguridad y emergencia (nos explicaron en Inglés el día que embarcamos, únicamente, como se abrochaba el chaleco salva vidas). No quiero pensar si hubiera ocurrido algún incidente, y con tantos pasajeros. Las informaciones por megafonía, así como la hoja informativa de las actividades diarias tan solo en inglés, sin considerar ningún otro idioma, a pesar de solicitarlo en mi caso, ya que no hablo Inglés. Me dijeron que era imposible sacarlas (el año pasado estuve con otra compañia de crucero) y se entrgaban a cada pasajero en su idioma. Los espectaculos no se entienden, todo en ingles, monólogos incluidos y magia, ni una palabra en español. No decia eso cuando compramos el crucero, muy incomodo y cabrea bastante, que nuestro entretenimiento después de pagarlo, sea ver como se divierten otros con nuestro dinero. Una verguenza. Dejé constancia de ello en atención al cliente. Tengan en cuenta que son nuestras vacaciones y viajamos para descansar y relajarnos, no para discutir ni reclamar. No lo recomiendo en absoluto porque no te diviertes, ni puedes disfrutar de las actividades ya que todo,todo, todo es en inglés. Y eso que hay muchas actividades. Eso sí, nos cobraron aparte, 18€ de propinas a cada uno (36€ diarios), sin utilizar ningún servicio. Sería por atender a otros pasajeros. A nosotros NO. Que sepan que nos han arruinado las vacaciones con su actitud.

Great cruise until we had to leave ship by 9.30am, due to flight change 2 months after booking we didnt not fly home until 6.30pm, reception told us there was a hop on, hop off bus outside we could go on with cases and drop off at airport, we were then told by another cruise customer we could extend our stay until 2pm at a cost of 99 dollars each (party of 4 over 70) which we did and then get a taxi to airport at 56 euros, on reaching airport families off ship had been there 6 hrs because of cost to stay on ship, shame on you Celebrity !!

When you book a holiday you do, at the very least ,have the hope that, when on that holiday, if you ask for a drink that is in the drinks package you've paid for then that drink will be provided. Sadly if you sail with celebrity Cruises this is not an expectation that is met. I've sailed with them many times and previously, if you asked for a drink that was in your package is was provided. This has now changed and when asking for a drink a cheaper alternative is given. Whilst on my recent 4 day cruise I had to consistently leave drink and return for others as the one I ordered was not supplied. This does not make for a relaxing holiday experience and must be very difficult for staff who are clearly been trained to try and get customers to drink something they haven't ordered as its cheaper. Beware if you're sailing with them as this is not the standard you would expect of a previously good cruise line.

I was on the same cruise as the person below (Equinox). Not the same experience. Advised Guest relations Staff that a person had defecated outside my room. No attempt to find the person and check if they were ok, mentally or physically. Not even an apology. (Out of their control apparently). Other staff said that they should have checked CCTV. They did clean up quickly but our party was put on edge from that moment on and it spoiled the whole experience completely.

I recently had the pleasure of sailing on the **Celebrity X Equinox**, and I can confidently say it was an unforgettable experience from start to finish. This cruise exceeded all my expectations, providing a perfect blend of luxury, comfort, and fun. **The food was simply outstanding**. Every meal was a culinary delight, from the elegant main dining room to the specialty restaurants. The variety and quality were remarkable, with each dish beautifully prepared and bursting with flavor. Whether you’re a foodie or just someone who enjoys a good meal, the dining options on the Equinox will leave you thoroughly impressed. **Entertainment on board was top-notch**. There was never a dull moment, with a wide range of activities and shows to suit all tastes. The production shows were Westend caliber, and the live music throughout the ship added to the vibrant atmosphere. The performers were talented and engaging, making each night a special event. What truly made this cruise stand out, though, was **the crew and service**. From the moment we stepped on board, we were treated like royalty. Every member of the crew went above and beyond to ensure we had a fantastic experience. Their professionalism, friendliness, and attention to detail were exceptional. Whether it was our stateroom attendant, the waitstaff, or the guest services team, everyone made us feel welcome and pampered. **The service was impeccable**, with every request met with a smile and prompt attention. It's clear that the crew on the Celebrity X Equinox takes great pride in their work, and it truly shows. Overall, our cruise on the Celebrity X Equinox was a dream vacation. The combination of exquisite food, world-class entertainment, and outstanding service made this an experience I will cherish for years to come. I highly recommend this ship to anyone looking for a luxurious and memorable cruise experience.

Alaska The Edge 24/07/24. Fabulous cruise - ship is amazing. Alaska out of this world. My wife is vegan and the chefs in all the restaurants, went out of their way to make her great vegan dishes. One chef in Le Oetit Chef, made her vegan caviar starters, mushroom and vegetable pie and vegan dessert. The chefs were so good and proud of their culinary delights. We are so grateful. Also the bartenders I. The Martinj bar. Made our evenings ( and some afternoons). They are fantastic. Watch their cocktail show every night. Thank you Martini boys. You really made our evenings.

Barco Celebrity Ascent. Empezando por el último dia de crucero:En atención al cliente pedimos estado de la factura, en la que nos cargan las "propinas", no habiendo ningún otro cargo. Mostramos nuestra disconformidad por todos los inconvenientes habidos a lo largo del crucero, por lo que nos dicen que no cargarían las "propinas" Pero una vez en casa comprobamos que en la cuenta del banco habia varios cargos en distintos dias del crucero, así como cargo por "propinas" que aseguraron en atención al cliente que no cargarían. Llamamos por teléfono a la oficina que tienen en Barcelona para reclamarlo, a lo que nos contestan que esos cargos son solamente una comprobación de la tarjeta bancaria y que los reintegrarian junto con las "propinas"de inmediato. Han pasado varias semanas y no han sido devueltos esos cargos indebidos. El cuarto dia de crucero a las 03:50 de la madrugada cuando dormiamos en el camarote, nos despertamos por olor a humo, por lo que llamamos a emergencias donde tardaron en contestar...después vinieron técnicos para comprobar que pasaba y corroboraron el olor a humo. Nos dicen que harian comprobaciones y que nos informarian...pero nada de nada hasta el dia siguiente por la tarde ya que fuimos a atención al cliente a preguntar y nos dicen que ya habia sido solucionado, que tenian un reporte de la incidencia. Esto nos costó una noche sin dormir sin saber qué pasaba. La piscina del barco estaba impracticable, a la profundidad de solamente 1,30 metros no se veia bien el fondo, por lo que no hicimos uso de la piscina en todo el crucero. Las informaciones por megafonía, así como la hoja informativa de las actividades diarias tan solo en inglés, sin considerar ningún otro idioma. Demasiados inconvenientes en un "Supercrucero" que no nos parecen adecuados. Tenemos experiencia en bastantes cruceros y es la primera vez que valoramos una experiencia negativa.

This cruise line is all about extracting as much money out of you as possible. There is no customer service and no scruples. We paid more than this cruise than we would have done for a lesser cruise line. However our experience with a cheaper cruise line has been much better. I would not book with these guys again.

Wir sind über Weihnachten/Neujahr mit der Eclipse von Chile ums Kap Hoorn nach Argentinien gereist. Allzu viele Schiffe gibt es dort nicht, so entschieden wir uns für Celebrity, obwohl sie uns auf einer anderen Reise bereits mal einen Koffer bei der Abreise zerstörten und nicht ersetzten. Noch im Hotel am frühen Morgen kam immer eine Meldung über die App, wir sollten zur Rettungsübung kommen. Um diese Zeit waren aber überhaupt noch keine neuen Gäste an Bord. Gegen Mittag war dann das Boarding ebenso chaotisch. Niemand wusste, wo er sich anstellen soll und sein Gepäck loswird. Glücklicherweise standen wir dann in direkter Nähe, als ein Schalter öffnete. So kamen wir mit dem 2. Bus auf das Schiff. Dort erfolgte eine weitere Passkontrolle, welche zu einer riesigen Schlange führte bis außerhalb des Schiffes. Wir gingen dann erst mal etwas essen, was sehr entspannt verlief, weil noch kaum jemand an Bord war. Die Speisen waren über die 2 Wochen hinweg insgesamt nur durchschnittlich und erinnerten nicht mehr an frühere Reisen. Vieles war kaum gewürzt und meistens nur lauwarm. Bei der Offiziersvorstellung entpuppte sich der Chefkoch auch mehr als Unterhalter als Spitzenkoch. Vieles gewollt, aber nicht gekonnt. Cordon-Bleu als TK-Ware mit kaum Käse, der Silvesterhummer trocken und geschmacklos etc.. Auch Beeren gab es ab dem dritten Tag bereits nicht mehr, obwohl es an Land alles zu kaufen gab. Wir hatten das teuerste Getränkepaket für 139$ am Tag/Person. Da wurden bei vielen Weinen ab dieser Kreuzfahrt einfach die Preise kräftig erhöht (z. B. von 13$ auf 19$), damit diese nicht mehr zum Paket gehören. Wir konnten ab und zu noch die alten Listen finden. Da meinte dann der Kellner, die sei noch von der vorherigen Kreuzfahrt. Besonders unverschämt war es dann, dass viele Getränke nicht an Bord waren, die zum Paket gehört hätten. Der häufigste Satz: Sorry – we don’t have it. Da zahlt man ein Haufen Geld und bekommt dann Billigwein. Die Kabinenreinigung ließ auch immer mehr zu wünschen übrig als wir mal „nur“ 10$ Trinkgeld aufs Bett legten. Vielleicht hat er 50$ erwartet? Es wurde aber ja schon ein tägliches Trinkgeld abgebucht. Der größte Ärger kam dann, als wir in Montevideo nicht anlegten. Manche Gäste wussten das schon lange, andere wurden nicht informiert – so wie wir. An der Rezeption standen hocharrogante Damen, die wohl nur zum Abwimmeln eingestellt wurden. Da wurde dann etwas gelabert von schlechtem Wetter oder gesperrten Hafen… Als wir mal den Käpt‘n trafen (die immer griechischen Kapitäne sind bei Celebrity sehr freundlich), meinte dieser, dass Montevideo niemals bei ihm auf der Route stand. Von Celebrity gab es keine Entschuldigung, keine Kompensation – nix! Statt in Montevideo stand das Schiff nun einen Tag lang im Industriehafen in Buenos Aires. Tag und Nacht hatten wir Lärm und Gestank. Selbst auf ein Schreiben unseres Anwalts reagierte Celebrity dann zuhause nicht. Wir hätten klagen müssen um vielleicht 250€ zu bekommen. Bei einer 9000€-Reise hätte ein anständiges Unternehmen einfach einen 500€-Gutschein für die nächste Kreuzfahrt geschickt. So buchten wir unsere Island-Kreuzfahrt diesen Sommer bei einer anderen Reederei und waren deutlich zufriedener. Ausflüge hatten wir übrigens keine unternommen, da diese absolut überteuert sind. Wir zahlen doch nicht für einen Halbtagsausflug über 250$. Leider finden Sie genügend dumme Leute. Vor jedem Hafen standen draußen Reiseagenturen, die die Ausflüge zu einem Bruchteil des Preises anbieten. So ist Celebrity für uns jetzt gestorben. Es war die dritte und letzte Kreuzfahrt mit diesem Unternehmen - und wir reisen 2-3x pro Jahr.

Celebrity Apex – March 20, 2024 – Western Caribbean – 7 Day Cruise Possible Improvements for the Next Cruise 1. Embarkation was an issue because we were not told to tell driver Terminal 25. If you just indicate Port Everglades Fort Lauderdale since there are many crises leaving you may not be dropped off at Celebrity. 2. Food was not great, 4 main restaurants had very similar menus and quality was not good in any one. 3. Throughout we thought Celebrity was penny pinching, like the $4.00 charge for coffee at any of the 4 main restaurants. Not a good policy. 4. We were told that there were two (2) levels of internet, this proved to be false, and we were forced to sign-on for the pricy premium. There are not two levels only one. 5. The land tours were a disaster. We booked two (2). Women's Empowerment; which was anything but, a tedious drive to what was a chocolate factory run by women. Not so, just a demonstration of how it was made 100 years ago. The other was supposed to be a tour of Cayman, a panoramic drive, we spend most of the time in two souvenir shops, and never saw what was on the itinerary. On return to the Apex the line was two blocks long, standing in the hot sun, no pleasant. 6. While the Apex is a luxury ship, there is no card room where one can relax over a game of Canasta or Bridge. 7. The best experience was the evening shows, which were excellent, except they are repeated with the same performers. 8. Our cabin steward was good beyond expectations. The treats given to Concierge Class guests are a joke, and would be better omitted. 9. Do not plan on getting an Uber on disembarking as none will be available, too many requests. A regular taxi is all that will be available and buyer beware as your trip may be extended. 10. There are many other details, not as important; but just one more that stood out was the noise level of music at the pools. It was deafening and I am sure there were those who had hearing lose by the end of the cruise.

Firstly can I say say I am very disappointed in the response to my emails to Celebrity Cruises (3-X2792Q9 ). Alaska cruise 23rd June to 30th June – Celebrity Solstice. My wife and I chose celebrity above all others for our Alasksa cruise as it has good reviews. Overall the experience was very good, but the following will express my concerns about the duty of care and safety that Celebrity had on our cruise. I think it was about day 3 or 4 we were in one of the lifts with some other people when we stopped at one floor and a man was wheeled into the lift by a member of staff. I recall her badge said she was from Zimbabwe. The man was addressed by another guest as 'Bob'. Bob was in a hospital gown, with a mask over his mouth,not his nose, and as stated before was in a wheelchair. He said to the people in the lift “I've got COVID, I'm in isolation and I thought I was gonna die”. At the next floor we left the lift. I reported this to a member of staff who came to unlock our very old safe which had malfunctioned. She stated she would investigate this and get back to us. This didn't happen. Just before we left the ship. Bob was in the lift again. This time in ordinary clothes but still pushed in a wheelchair. He said “They are letting me home today but if I still feel unwell I am to go to hospital”. I have the following questions, which are never answered. I am just given the usual patter and empty words. (A)I would like to know why we, and others, were put in jeopardy by taking this sick and COVID infected man into a lift full of people. (B)Why he was not kept in isolation, and (C) why I as a guest am being almost ignored with my questions. After the cruise we were visiting 2 relatives on Vancouver Island who are both receiving treatment for cancer. We were unable to do that until we had isolated for 7 days and took 3 COVID tests. We lost a week of our holiday. When we boarded the ship I under took that I was healthy, and that if I was unwell I would tell staff immediately. This is your protocol but it does not fit in with what happened. I asked why were were not given a COVID test and was told “We don't do that”. Surely the ship would like to know who has COVID, and try and stop it spreading. I did my part, but celebrity didn't seem to live up to what one would expect.

We were looking forward to travelling on Celebrity for the first time. It was disappointing on many levels, where I don't know where to start, I will begin with the name I feel the crew think they are the celebrity and center of attention, service is not the greatest, food was the same basically in every restaurant, Christmas day they served burgers or a buffet only, drunk people acting badly, and people her were not intoxicated kicked out of bars, inconsistent, safety briefing was missed, we had an accident with the skipper hitting the boat, no follow up on how we felt, over charged for the cruise chased 8 months later and still waiting a refund, was offered $250 voucher for inconvenience, won't be travelling on this CruiseLine ever again.

Recently sailed with Celebrity X on the Apex to the Fjords from Southampton and it was amazing. I have sailed previously with other cruise liners but 1st time with Celebrity X and have to say I will 100% be returning to Celebrity X as the ship, dining, service by the staff, entertainment and whole experience was fantastic! Highly recommend both Celebrity X Apex and the Fjords! Thank you for a relaxing and amazing holiday you really did exceed expectations!

I would urge cruisers to steer well clear of Celebrity Cruises in general - and the shoddy Celebrity Eclipse in particular - this was our 19th cruise First impressions We were sold a ‘luxury’ cruise, when we stepped on board The Celebrity Eclipse, our hearts sank. This ship is extremely outdated/ old fashioned with bland uninspiring décor and 1970s style carpets. Entertainment The entertainment on board is below sub-standard with cheaply commissioned/rehashed shows. It was a struggle to find music at night. What there was, was below mediocre. We’ve never been on a cruise without a piano bar. There was no atmosphere/ buzz. Food The food went downhill after day 5 with stale bread being served. We had four attempts for Steve to get a hot beef wellington. I had finished my meal an hour previously. By then we felt forced to pay for more speciality meals speciality meals Trips Celebrity were selling extortionately priced trips to see the penguins the 2nd week of April (around $700 pp) – knowing the penguins had left in February 2024. This fact is widely publicised I had tried to book a trip independently with Viator who did not have trips running at that time because there were no penguins to be seen. Other reputable operators including Get Your Guide were not operating trips either Lack of stops The paucity of stops was furthered slashed from 5 to 3 in 13 days (bad weather) There was no on-board credit/compensation was given to any passengers. To add insult to injury, the ship thought it was a ‘sweetener’ to extend its day stop in Montevideo to an overnight one. We are experienced travellers but Montevideo was the pits – filthy and very dangerous. Many passengers were mugged, there was dog dirt everywhere. Celebrity's customer service staff compared it to Malaga on their daily programme Sloppiness and unprofessionalism This was widely evident. Does anyone proof read the daily programmes? On April 19, the programme said it was Monday, April 19 when April 19 was a Friday Many officers of varying seniority were very visible walking around – none we saw taking the time to even say ‘hello’ or speak to passengers who pay their wages, and quite a few were more engrossed in chatting up Celebrity staff Constant Upselling There was exhausting, blatant upselling – daily programmes promoting ‘seminars’ for information and learning. If you attend one, the stark reality is ‘sell, sell, sell’ Library The library had no reference books – which was astonishing considering the nature of the cruise. There were no notices about book swaps and there are empty shelves Cabin Our deceptive description of a ‘de-luxe balcony’ transpired to be a bland, standard cabin – not one animal towel to help cheer up this miserable trip It came as no surprise that the experience ended as it began – the embarkation/disembarkation processes were total mayhem with lack of obvious processes to prevent this constantly happening

Sorry to say but I am very disappointed with Celebrity Cruises. The worst part are the transfers. Going out was not very good but coming back from Athens in Greece was a complete nightmare. They just dumped us five hours before departure and told us to check-in. This Cruise company claims they are selling you a luxury product but they latch onto bucket and spade airline companies on either end of the travel. The worst bit was when I complained to the staff from Celebrity Cruise at the airport that they were not interested and just said they were subcontractors working on behalf of celebrity from a company called Infinity. I then got my telephone out and took photos of the staff. They got the Police on to me and took my phone and deleted the images including my family pictures on the trip! They said go ahead and try and complain now!!

I was on a cruise in Greece From Athens to Thessaloniki and back. 7 days. I have been on a Caribbean cruise from Fort Lauderdale, USA. The difference is very big. I ordered a double room with a balcony. I received a junior sweet at no extra charge in the Caribbean. On Celebrity cruise I ordered a double room with window and got a $400 upgrade offer for a balcony room. On Caribbean cruse I was not required to tip and I rewarded those who did a good job personally, on Celebrity I got a bill for $350 for automatic tipping for staff $18/day/person $36/day (this is absolutely unacceptable) and what I drank in the restaurant was billed twice compared to what I ordered. Very bad experience, do not recommend. About tips (gratuities) I come from Denmark and here tips are not acceptable and against the law, no one explained clearly about gratuities what they mean and when we paid for the cruise we didn't expect the cost to increase so much. If I had been informed about the full cost, I probably would have chosen another company.

The WiFi is absolute garbage, can’t make a simple phone call for more than 30 seconds wifi it ending. Everything else is absolutely amazing but the wifi is really just bad enough to make it a one star. If you have loved ones at home do not book.