Celebrity Cruises
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COVID and poor response...had to keep chasing it up.
Firstly can I say say I am very disappointed in the response to my emails to Celebrity Cruises (3-X2792Q9 ). Alaska cruise 23rd June to 30th June – Celebrity Solstice. My wife and I chose celebrity above all others for our Alasksa cruise as it has good reviews. Overall the experience was very good, but the following will express my concerns about the duty of care and safety that Celebrity had on our cruise. I think it was about day 3 or 4 we were in one of the lifts with some other people when we stopped at one floor and a man was wheeled into the lift by a member of staff. I recall her badge said she was from Zimbabwe. The man was addressed by another guest as 'Bob'. Bob was in a hospital gown, with a mask over his mouth,not his nose, and as stated before was in a wheelchair. He said to the people in the lift “I've got COVID, I'm in isolation and I thought I was gonna die”. At the next floor we left the lift. I reported this to a member of staff who came to unlock our very old safe which had malfunctioned. She stated she would investigate this and get back to us. This didn't happen. Just before we left the ship. Bob was in the lift again. This time in ordinary clothes but still pushed in a wheelchair. He said “They are letting me home today but if I still feel unwell I am to go to hospital”. I have the following questions, which are never answered. I am just given the usual patter and empty words. (A)I would like to know why we, and others, were put in jeopardy by taking this sick and COVID infected man into a lift full of people. (B)Why he was not kept in isolation, and (C) why I as a guest am being almost ignored with my questions. After the cruise we were visiting 2 relatives on Vancouver Island who are both receiving treatment for cancer. We were unable to do that until we had isolated for 7 days and took 3 COVID tests. We lost a week of our holiday. When we boarded the ship I under took that I was healthy, and that if I was unwell I would tell staff immediately. This is your protocol but it does not fit in with what happened. I asked why were were not given a COVID test and was told “We don't do that”. Surely the ship would like to know who has COVID, and try and stop it spreading. I did my part, but celebrity didn't seem to live up to what one would expect.