Celebrity Cruises
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30th Anniversary Washout In Every Aspect
I would urge cruisers to steer well clear of Celebrity Cruises in general - and the shoddy Celebrity Eclipse in particular - this was our 19th cruise First impressions We were sold a ‘luxury’ cruise, when we stepped on board The Celebrity Eclipse, our hearts sank. This ship is extremely outdated/ old fashioned with bland uninspiring décor and 1970s style carpets. Entertainment The entertainment on board is below sub-standard with cheaply commissioned/rehashed shows. It was a struggle to find music at night. What there was, was below mediocre. We’ve never been on a cruise without a piano bar. There was no atmosphere/ buzz. Food The food went downhill after day 5 with stale bread being served. We had four attempts for Steve to get a hot beef wellington. I had finished my meal an hour previously. By then we felt forced to pay for more speciality meals speciality meals Trips Celebrity were selling extortionately priced trips to see the penguins the 2nd week of April (around $700 pp) – knowing the penguins had left in February 2024. This fact is widely publicised I had tried to book a trip independently with Viator who did not have trips running at that time because there were no penguins to be seen. Other reputable operators including Get Your Guide were not operating trips either Lack of stops The paucity of stops was furthered slashed from 5 to 3 in 13 days (bad weather) There was no on-board credit/compensation was given to any passengers. To add insult to injury, the ship thought it was a ‘sweetener’ to extend its day stop in Montevideo to an overnight one. We are experienced travellers but Montevideo was the pits – filthy and very dangerous. Many passengers were mugged, there was dog dirt everywhere. Celebrity's customer service staff compared it to Malaga on their daily programme Sloppiness and unprofessionalism This was widely evident. Does anyone proof read the daily programmes? On April 19, the programme said it was Monday, April 19 when April 19 was a Friday Many officers of varying seniority were very visible walking around – none we saw taking the time to even say ‘hello’ or speak to passengers who pay their wages, and quite a few were more engrossed in chatting up Celebrity staff Constant Upselling There was exhausting, blatant upselling – daily programmes promoting ‘seminars’ for information and learning. If you attend one, the stark reality is ‘sell, sell, sell’ Library The library had no reference books – which was astonishing considering the nature of the cruise. There were no notices about book swaps and there are empty shelves Cabin Our deceptive description of a ‘de-luxe balcony’ transpired to be a bland, standard cabin – not one animal towel to help cheer up this miserable trip It came as no surprise that the experience ended as it began – the embarkation/disembarkation processes were total mayhem with lack of obvious processes to prevent this constantly happening