Car City Reviews

Yes I would and I have recomended them to family and friends.

Fast, friendly, and professional service. Got approved in just minutes and they even held the vehicle I wanted.

Sincere and professional customer service provided in excellence. It was a pleasure doing business with a TEAM that worked together in assisting me through every step of the process

Thanks for being helpful and getting me into my car, Jonette and idk the young guy who helped... you guys rock! HEY CAR CITY

Car city is a nice place to go for a car or truck if you need one they have awesome service

Biggest rip-off I have ever encountered. Got into a Ford escape, paid 2 years on it at $415 a month. Was given a newer Escape with less miles, so told them I would like to sell it back. They take and tell me I owe $8000. It booked out at $5000 when I got it 2 years ago. So counting my $500 down, I paid over $10,000 on a vehicle worth $5000 and they tell me I still owe then $8000 more. Worst decision ever and have talked many people out of going there.

Was treated very politely upon entering dealership and immediately felt this was the right car dealer to get a newer vehicle to replace my old one.

They work with you on whats best option for you

There is a lot wrong with my car. Left the lot confident that I had made the right choice with Car City, but 2 weeks later now, I am not so sure. See, I left the lot and instantly heard rattling in the front end. I messaged the manager of CarCity and he advised me to bring it in for a look and to keep him updated. Awesome. Well I bring it in and they said that everything underneath was brand new, Great! Left the shop and not even 15 mins after leaving, the check engine light comes on. So I turn around and they check.... not only is the timing belt not on track, but the WHOLE ENGINE NEEDS TO COME OUT TO FIX THE ENGINE. There detected engine failure in my car. So now I have to go without a car until their done because insurance wont pay for a rental car unless there is an accident. SO not only am I car-less(which is why I got a car in the first place), but now I have no ride to work, AND I still have to pay on a car that I cannot drive. $600 a month between car payment and insurance payment for my new car to just sit at a shop because they sold me a piece of crap. Ill NEVER go through CarCity again. EVER. not even a full 2 weeks with this car and I'm already regretting signing anything. UPDATE 8-24-18: They had fixed my car and the check engine light. They fixed almost $800 worth of issues with my car. I'm still not happy that there was that much wrong with a car that I had just bought, but I am happy that it was fixed at no charge to me. Thank you Allen, Willy, and Tom at CarCity in Muskegon for keeping open communication with me and for making things right.

Service war fantastic didn’t leave out any hidden fees either

I have never experienced such genuine concern in purchasing a car. Thank you.

I like that they don’t come out to haste you in parking lot Let you take all day But nobody bothers you Which is really nice

they did not presure you to pick a certain car.We were able to test a few different onesand then we made the decision on which one to pick

I had a great experience with Car City I'd recommend them to any one interested in buying a car

Got treated like it was my 1st time through the door, when I have been paying for a car from them for 4 years. Got jipped out of a gas card and 500$ off car price. And, they sold me a car with no heat in Michigan. So much for having a perfect payment record for 4 years.

They were very perfessional and helpful in finding me a car. Thank you.

I was treated well and in a timeing fashson. I didn't know that you lease used cars. This is something i will have to learn about.

Busy but friendly was on the role with paper work happy with the car we picked

the best car buying experience i have ever had. Jeff and his assistant manager were aewsome

Best service, great staff! Always a pleasure working with the South Bend office. B Murray