Delt with my enquiryes in a professional manner
The young lady in branch could not have done anything better answered all my questions if she did not know the answer she then made sure to find the answer.

9 months ago
We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x
9 months ago
Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The... See more
9 months ago
Not getting a full refund, that is stealing. Nothing else but " STEALING ".
9 months ago
I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the s... See more
The young lady in branch could not have done anything better answered all my questions if she did not know the answer she then made sure to find the answer.
Easy to book and good value for money
Nothing at alll
Easy to book on line. Dates available that I was looking for. Recommended by a friend. Good value for money and will take the worry out of traveling.
Very helpful people
Lovely gentleman on the phone so helpful his name was Chris
Friendly staff, informative, phone connections great.
The staff who man the telephones are always pleasant & helpful.
The usual quick booking sorted always pleasant at the end of the phone .I always forget to ask their names so I can mention them on this experience review will do in future .Nice to be appreciated at work .I've got 3 breaks booked in the future I couldn't travel with anyone else .
Bus driver lovely. Hotel nice and right near pubs and stuff .
First time with CT and went with the two day mystery tour in August. Had to change date well so I thought I could, was told even though it’s 4 weeks away I couldn’t do this as 28th June was deadline to change. I booked my holiday 11th July for the 16th August, my alternative date was 30th August, even though CT had spare seats on the bus for the 30th. Disappointing
We had no problem with Caledonian or the hotel unfortunately the first night we had a disruptive person in the room above who from 10pm to 6am the next morning shouting and slamming doors and furniture about so had very little sleep
Great weekend driver Stuart ( royal way of spelling he says ) excellent ( first time been with him) well worth doing
Great value for money and everyone is so helpful and credit to the drivers who have to put up with the moaning Minnie's who expect a five star holiday for what they paid!!!!! Excellent value for money well done Caledonian ten out of ten for everything Maggie
A Day Trip to Ripon and Helmsley on 3rd July. Booked trip for three friends and myself. Left Sunderland at 9.30 picked passengers up in Teeside and arrived in Ripon at 11.30 were given 2 hours , asked to be back for 1.30. Then travelled an hour to Helmsley arriving at 2.30 and were given 1 hour 15 mins as coach would be leaving at 3.45. Lots of disgruntled passengers. I feel too much time travelling total 5 hours and only 3hours 15 minutes for visiting. Many felt the second stop was unnecessary . We didn't see that much of Ripon and after the walk from Coach park into Helmsley went for our first cuppa that day and back to coach. A long day driving which I think most passengers thought should have just been to Ripon. A very disappointing day trip, there was a lot to see in Ripon and our day would have been much more enjoyable spending our time there.
I have used Caledonian Travel a few times now, for a variety of trips with different family members. Excellent value for money and superb staff. I book online where I can see availability and choose our seats at no extra cost. A couple of times I have called customer services and found the advisors to be very helpful and able to answer all my questions regarding the forthcoming trip. I woukd certainly recommend This company for an affordable way of visiting new places.
Used Caledonian for years never had any complaints
Really good mystery trip Dave the driver had us guessing all the way lovely stop at a village then on too our other destination which was great
Usually book on line but rang this time, service was excellent. Very helpful
The drivers are fantastic. Buses are spacious and it's great having wifi. Some hotels are much better than others, the staff working in them are always friendly, the hotels themselves are Victorian and are value for money. Some of the breakfasts and dinners are not very good and could be a lot better and that's my only bugbear...
Based on analysis of 25 reviews rated 1-2 stars for Caledonian Travel
“Shocking trip Mystery , was told that it was a new route”
“I think the matter was raised within their customer service team, stating my email address within the email (although...”
“When l complained about Blackpool & Chester zoo they agreed with me but never got any compensation after paying for n...”
“They'd sent their response to my complaint to my original travelling companion, and included that person's email addr...”
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Caledonian Travel is a travel company that specializes in providing a range of holiday packages and travel services to customers seeking leisure experiences. The company offers a variety of travel options, including coach holidays, city breaks, and hotel accommodations, catering to both individuals and groups. With a focus on customer satisfaction, Caledonian Travel aims to deliver memorable travel experiences through well-organized itineraries and a commitment to service excellence. Targeting a diverse clientele, Caledonian Travel serves travelers looking for convenient and enjoyable ways to explore various destinations. The company emphasizes accessibility and affordability, making it suitable for families, couples, and solo travelers alike. Through its website, www.caledoniantravel.com, customers can easily browse and book their desired travel packages, enhancing the overall booking experience.
Caledonian Travel receives high praise from many customers, with an impressive average rating of 4.5 out of 5. Reviewers frequently highlight the ease of booking and the quality of the drivers, noting their friendliness and helpfulness, particularly towards those with disabilities. Many express satisfaction with the trips and excursions, describing them as well-organized and enjoyable. However, some customers voice concerns regarding hotel accommodations, particularly for those with mobility issues, citing inadequate facilities. There are also complaints about refund processes and seat changes that have caused frustration. Despite these criticisms, the overall sentiment remains positive, with a significant majority of travelers appreciating the value for money and the quality of service provided.
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