Booking was very good
Booking was very good

9 months ago
We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x
9 months ago
Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The... See more
9 months ago
Not getting a full refund, that is stealing. Nothing else but " STEALING ".
9 months ago
I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the s... See more
Booking was very good
great weekend away trying to solve a murder mystery aboard a steam train. The Holiday Inn express was lovely with nice food. Oswaldtwistle mill the next morning was entertaining, all in all a great weekend escape. Thank you
Bus very punctual and driver cordial
Sorted on the phone no bother
Easy to book - quick and easy Speedy confirmation
As usual great service from your team
Website so easy to use
Very helpful staff let you know all details of your holiday.
Lady on phone very helpful
Just so simple and easy and when i ring up they are so friendly and make sure everything is ok and I have covered all needs i have
Phoned to book, it was so easy. The lady was friendly, helpful and very efficient. Holiday booked with ease *****
Booking is so easy coaches are comfortable won’t book any where else
My partner recently had radiotherapy for breast cancer. She woke up on the Wednesday before the break, in extreme pain and could not get comfortable or able to travel. I rang and tried to rebook for the next available date and was told it was too late. This is very poor customer service due to circumstances
Good rapport with person on the phone.
We a regular traveller,s with Caledonian and always enjoy our holidays with them. It's so easy to sort and book your holiday
Very easy website to book with!
Easy to use website from holiday search to booking and reserving seats Good prices / deposit
Great break in Liverpool, a fantastic city with great people. The Adelphi hotel is beautiful inside, you can feel the atmosphere of times gone by era. I hope Britannia keeps the hotel maintained in the public areas as this is what this hotel is all about. The bedroom was large but extremely hot and the bathroom had heating on which made it like a sauna, so Adelphi turn the heating off as it is summer time and save energy and money! You are right in the heart of Liverpool with this hotel bars, restaurants and shops galore on the doorstep, A 10/15 minute walk takes you to the Dock area which is busy but beautiful, with Beatles story, ferry, river boat, music museum and you can jump on hop on hop off buses or Magical mystery tour etc.
Caladonian travel are a very good company and look up to there reputation the staff are very helpful my friend and I travel with them quite often. We are travelling again on the 20.8 2025.
Seems very unreasonable that I am not allowed to transfer from one tour to another due to clash of personal dates. Especially when the new break was significantly more expensive
Based on analysis of 25 reviews rated 1-2 stars for Caledonian Travel
“Shocking trip Mystery , was told that it was a new route”
“I think the matter was raised within their customer service team, stating my email address within the email (although...”
“When l complained about Blackpool & Chester zoo they agreed with me but never got any compensation after paying for n...”
“They'd sent their response to my complaint to my original travelling companion, and included that person's email addr...”
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Caledonian Travel is a travel company that specializes in providing a range of holiday packages and travel services to customers seeking leisure experiences. The company offers a variety of travel options, including coach holidays, city breaks, and hotel accommodations, catering to both individuals and groups. With a focus on customer satisfaction, Caledonian Travel aims to deliver memorable travel experiences through well-organized itineraries and a commitment to service excellence. Targeting a diverse clientele, Caledonian Travel serves travelers looking for convenient and enjoyable ways to explore various destinations. The company emphasizes accessibility and affordability, making it suitable for families, couples, and solo travelers alike. Through its website, www.caledoniantravel.com, customers can easily browse and book their desired travel packages, enhancing the overall booking experience.
Caledonian Travel receives high praise from many customers, with an impressive average rating of 4.5 out of 5. Reviewers frequently highlight the ease of booking and the quality of the drivers, noting their friendliness and helpfulness, particularly towards those with disabilities. Many express satisfaction with the trips and excursions, describing them as well-organized and enjoyable. However, some customers voice concerns regarding hotel accommodations, particularly for those with mobility issues, citing inadequate facilities. There are also complaints about refund processes and seat changes that have caused frustration. Despite these criticisms, the overall sentiment remains positive, with a significant majority of travelers appreciating the value for money and the quality of service provided.
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