Bord Gáis Energy Reviews

Excellent customer service, thank you. Fantastic at rewarding existing customers with further discounts.

Very easy to navigate the site and all the information is easily accessible

An extremely easy way to guarantee continued discounts by renewing your plan online. One click to further discounts , very easy to use and I would recommend not putting it off it takes less than 10 seconds.

normal price, clear and understandable bills, accessible website, easy contract renewal, monthly payment, prepayment option.

I switched my gas and electricity from Bórd Gais to Yuno Energy but subsequently received an email from Bórd Gais offering me a 33% discount on gas and electricity if I returned, so I did. Since then, I've had ongoing issues: the discount wasn't applied despite many calls, and my latest bill still doesn't reflect it. My most recent call today ended abruptly after a long wait where the customer service agent promised to speak to "her Manager". Overall, a frustrating experience. I would advise anyone considering Bórd Gais to be cautious. UPDATE: I was contacted by Josephine, a very nice customer service manager, who assured me that my issue would be resolved, and it was. Samantha contacted me and explained that there was an IT issue and they would be putting in measures to prevent recurrence of the issue.

Great plans and discounts. All well explained , really easy to renew and use the app. Quick and so efficient.

Was a very fast ,clean service by a pleasant engineer

Best deals going at the moment, customer service is always nice and never had any trouble

Early contact before contract end, all options clearly explained

Easiest online renewal process I experienced with a good discount applied.

Moved into new home over Christmas was connected very quickly with no issue

The Bord Gais 365 Boiler service plan is excellent. Its easy to book on line, pay online & the service on the ground is timely & very professional. It's also very good value for peace of mind with the accompanying 365 all year round service & repair plan. A totally no brainer support as this is an annual outlay. I reccomend this service unreservedly.

Great service, easy to renew, good discounts and a even better reward program.

The staff on the phone and in writing seem to be friendly and professional- however, I’m fairly IT literate and their website isn’t great. It transpired that my gas had been out of contract for a period of about six months resulting in no discount and enormous bill- as I have always had gas and electricity together with same contractor and changed them at the same time, it was illogical-when I queried/complained they claimed first they couldn’t locate relevant call and then that I had signed up on website for electricity only. This is not what I believe happened, but what can I do! Huge bill, direct debit means no funds in account, so have had to turn off gas despite it being nippy. I would advise to steer clear, find an alternative provider - but if you must - record everything.

Simple to read and understand and straightforward

Seamless experience and great discounts for existing clients as well as new ones.

just moved to them recently found there staff very helpful until you sign up then there just the most arrogant people iv ever experienced.didnt provide a date to switch just moved me over without notifying me,costing me 100euro from last company.one particular fella i spoke with was so rude

Awful service!!! been promised someone would call me back and when they never do I ring again and multiple times been giving the run around for one person to another. This is my 5th time ringing so I will be taking my business elsewhere now!!

Easy to deal with and website easy to navigate