Bord Gáis Energy Reviews

We find board gais a good reliable company, there agents are very helpful & friendly when we call them.very happy overall.

I had checked on Bonkers before renewing my contract and it suggested changing to SSE based on my usage but when I went to renew with BGE they were giving me a better deal. I also had some queries and got through to their helpline very easily

My renewal of gas and electricity contract with Bord Gais Energy was done very quickly. I found all information I need in the renewal page. I am very satisfied and will surely recommend Bord Gas Energy to all.

Excellent Service, Came when they advised, they rang before hand to say they were on their way. Very Professional, neat and tidy, explained the process. Great peace of mind that the Boiler is serviced for another year

It’s good to know you have a good and fully trained employee from Bord Gais. He was very knowledgeable and pleasant. Excellent service.

It's easy to pay by direct debit once an easy pay amount is set up. Payments are spread throughout the year. You can also add money on to your account if you're anticipating a large bill. It's easy to submit a reading online so you have no estimated bills. Your account is reviewed every 3 months and your account is adjusted accordingly.

The whole experience, from the terrace bar, the staff where unbelievable. The show was outstanding. Marie Kennedy needs a pay rise. She was so down to earth and easy to deal with. It was a pleasure to meet her. The girl who waited on us, Brilliant. The head waiter beyond polite. We will definitely be back.

The best customer service. The best prices and offers. I am enjoying free electricity on the weekend.

Bord gas has to be one of the most professional companies I have dealt with in a long time -no fuss- no bother- got an appointment for service gas boiler At a very reasonable cost. Keep the good work up. Service carried out with no fuss- highly recommend Bord Gas to do your gas boiler service.

Cannot submit reading. Keeps asking us to sign in which we have now done 3 times

I found the process of booking the service I needed very easy on the website, and the engineer that serviced my gas boiler to be very professional, explained everything in detail, and left me in no doubt that the job was done correctly. Very very pleased overall

Had a boiler service booked for tomorrow Saturday. They cancelled tonight saying it goes back to next Thursday. It was a one night storm so why does my service go back 5 days. I had a problem previously where they were to come and fit a controller. They cancelled several times until eventually I had to engage someone else to do it

Excellent service from Alan on my boiler and very accommodating agent in the phone to guide me through new contract and boiler service

Great discount and easy to use app

Had to call to get a new gas pay as you go meter….a lovely man came out the same day, just as he was finished he got an emergency call and had to leave…he went above and beyond his duty when he called back that night to finish what he was doing…thank you so much Simon…you’re a life saver.

Easy booking process. Excellent communication. The person who did the work was very professional.

I keep returning to Bord Gais Energy as it is reliable, the prices remain good and other loyalty deals. Better for me to renew with them than change provider.

Bord Gais failed to set up a new account for a property I moved into despite receiving a phone call from the auctioneer on the date of completion advising them of our information. Bord Gais then cut our power without any prior warning or communication. I called several times and their advisors would put me on hold and then disconnect the call, clearly not wanting to deal with the situation. It is mid January, I have two young children and my job is based at home, so rely heavily on the property's electricity being reinstated as soon as possible. They advised this would take 24-48 hours which is absolutely unacceptable. I requested to speak to a supervisor, he showed absolutely no empathy or concern for the situation and provided no apology and simply explained their procedures which should have happened - which hadn't! They insisted the issue was with the auctioneers failing to notify them, which again was not the case. I explained I did not wish to assign blame I just wanted to understand how this could be resolved as quickly as possible. He offered no assistance with this, just a cover your arse attitude. I eventually ended up call ESB instead who were much more informative of the procedures. I have never had a worse experience with an energy company, I understand mistakes happen but it is how you react and rectify the situation which speaks volumes about their general approach to customer care.

Always ready to help customers save a lot of money