Bord Gáis Energy
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Terrible to deal with
I was with bord gais as it was the cheapest rate going at the time. I had solar panels installed and my metre started to go backwards. Each time I tried to submit a reading, bord gais would ignore it and send out an estimated bill. I was told I had to submit it to the ESB and it would be updated. They kept ignoring my actual reading, even with the ESB sending them in on my behalf. When my contract was up I was leaving bord gais, contacted the ESB, kept every corresponding messages. After 6 weeks of ringing, emailing and arguing with a different person everything I was told I would get close to €500 back. It took them another month to issue me my money and I demanded a paper receipt. I received my paper receipt today, nearly a year after I closed my account. They have no respect for their customers and send out over estimated bills.