BJS Home Delivery receives overwhelmingly positive feedback, with many reviewers praising the speed and efficiency of their service. Customers consistently highlight the on-time delivery and excellent communication, noting that the delivery staff are friendly and professional. Reviewers appreciate the care taken with their items, often describing the experience as pain-free and seamless. However, there are some critical comments regarding delivery issues, particularly when the service does not meet the two-man delivery expectation, leading to frustration for some customers. Despite these occasional complaints, the majority of feedback reflects satisfaction with the overall service quality and product handling. Overall, BJS Home Delivery is viewed positively, with a strong emphasis on their reliable and friendly service.
7 months ago
First class service. Excellent communication and both delivery staff were very friendly and helpful
7 months ago
Great experience and a pain-free delivery. I had good notice of when they would arrive, and they delivered everything with care.
7 months ago
Every item delivered as promised.The sofa bed seating was not as large as I thought but overall great furniture and beds.I had a great 2 man team, deliver 9 large items They done the job professional... See more
The friendly staff were delightful to talk to, and they seemed shocked when they saw what I was returning. I had a faulty small satellite speaker, and the company collecting it had supplied the packaging for the courier. The package was honestly about the size of a small coffin. It didn't occur to me to take a photo, old school. Who has an adventure trying to find their phone every time it rings?
Brilliant( the gentlemen that delivered my parcel were lovely
My order consisted of over 30 items but I only had 1 item delivered. I have had no indication of when the outstanding items will be delivered. I feel that I have been ill informed about the delivery and I have no idea if or when the outstanding items will be delivered. 2 days later got the balance of my order delivered by a lovely chap called Dave who couldn’t have been more helpful. Customers would like to know about delivery of ALL of an order if it is going to be delivered in parts. Something for the supplier and delivery company to think about and perhaps improve on, to avoid negative reviews regarding only part of an order arriving.
I was kept fully informed by email, text & phone of delivery date, time & progress. The switch of mattresses was carried out quickly & efficiently. My only caveat is that the delivery guys should be issued with plastic shoe covers.
Two recent deliveries- trying to rearrange the day was a nightmare, no response from the chat, changed the day online but got no confirmation so had to phone. The first delivery I was given a time slot of 4-7pm, they arrived around 2:30pm. The second delivery, I was given the timeslot 4-7pm, they arrived at 12:45, when they were at my house the online tracking showed they were in a different town...
So far we had the delivery of the TV we ordered and been delivered on time , we haven't opened the product yet we will let you know
They give clear warning of the time slot that they will deliver in, which appears to be beyond the capability of most delivery companies these days.I would thoroughly recommend BJS Home Delivery.
Excellent product....professionally packaged and delivered on time....highly recommended company.
We were kept up to date on every stage of the order, even when the delivery staff got caught up in traffic. The staff were very polite and considerate when delivering item. Product was as described and came well wrapped. Easy to put together. Very happy.
2 very pleasant young men .
The delivery drivers rang hour before they arrived, and when they got here I live in an appointment so they helped get this to room of my choice very friendly. The mattress was perfect exactly as it was described ordered this on 27th June and it arrived today 2nd July very pleased. Everything I order from Debenhams always comes on time great value for money I would definitely recommend this product and service
great delivery very reliable fast service
The guys were a great team. They were punctual, they respected my property, everything was fine so efficiently while they were very polite and friendly. They did everything I asked them, and they even dropped my new piece of furniture exactly where and how I had asked them to.
Excellent delivery service, came within the slot they promised and rang me ahead of time. The delivery men were very friendly and efficient.
One pack of plastic washers for chair assembly only had 5 washers instead of 6 so I am having to go to B and Q to find a washer that matches the missing one.
the 2 people that made my delivery was great very pleasant,,they did what we asked
My table arrived punctually, at the time suggested by the deliverer. The table itself is very pleasing, the wood attractive, well finished, and the contents plus assembling instructions all there and easy to follow I am delighted with my purchase, many thanks!!
Very efficient Timely messages with ETA etc Very friendly Thank you
Delivered on time advertised and the delivery team were very professional and courteous.
The communication from start to finish has been excellent. The product is beyond what we expected. The comfort it has provided will give us the relaxation and sleep that we wanted. If I could give the delivery drivers 15 stars, I would. They went the extra mile in delivering upstairs and were extremely friendly and chatty when delivering our product. All in all a first class experience. Thank you
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BJS Home Delivery is a logistics company specializing in providing home delivery services for a variety of products, including furniture, electronics, and gym equipment. The company offers flexible delivery options, accommodating requests for one-man, two-man, and three-man teams, as well as additional services such as unpacking, assembly, recycling, and packaging disposal. Targeting both individual consumers and businesses, BJS Home Delivery aims to streamline the delivery process, ensuring that items reach their destinations efficiently and safely. Customers can obtain quotes and discuss their specific delivery requirements through the company's website or by contacting their customer service team directly. With a focus on customer satisfaction, BJS Home Delivery seeks to meet the diverse needs of its clientele in the home delivery sector.
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