10 months ago
I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender. Bitdefender want to renew at 100% rate when online they are advertising a 50% discount!!! The... See more
10 months ago
Had them for 5 years. The best protection, I have never had any PC issue and im online all the time. BUTTT last year, a staff use my debit card to purchase $400 of sport betting. Thank GOD my bank USA... See more
10 months ago
Excelente antivirus el mejor del mercado sin duda.
Absolutely zero support. Their phone system is horrible. You will wait on hold for a couple of hours then they simply hang up on you. Then you call back and they answer and say nothing. What a complete waste of time and energy.
Seit der Installation von Bitdefender und der VPN Ende Oktober 2024 wurde mein Arbeitstag zum Horror. Einstellungen von heute galten am anderen Tag nicht mehr z.B. beim Drucker oder bei der Einwahl in eine registrierte Website z.B. Google. Ich kann einen Roman for die miserable und unwahren Fehlerursachen von von Bitdefender schreiben und werde es auch bei Google myWOT tun um anderen Kunden diese Schmach zu ersparen. Ich habe sogar den Router austauschen lassen, aber die gleichen Probleme sind geblieben. Habe einen Pack von ausgedruckten Fehlermeldungen als Beweis for meine wahren Behauptungen. Heute habe ich Bitdefender deleted und arbeite nun ohne Bitdefender fehler sehr lucky weiter
Terwijl ik me heb afgemeld en geen automatische verlening van het contract wilde gebeurde het toch. Jarenlang klant geweest en dan zoiets - bedrag alsnog afgeboekt. Corrupte bende They promised to get in touch with me after my initial complaint to solve the issue but unless the nice words NOTHING HAPPENED. Have a lawyer involved once you sign a contract with them!
I called to get help with customer support. I tried to hear or understand Jennifer. Finally I said I don't want to offend you but because of my hearing problems or your accent i need to speak to someone else. She completely ignored me and kept talking. I called back and got a man. Wanted and this point to talk to his supervisor. I asked for supervisor name and he said superman. And he also told me they don't talk to customers. I have had Bitdefender for 3 years but now I am wondering if I want their product.
I am happy with Bitdefender Total Security and have been using it for years, but I am not at all happy with Securepass. I was happy with the passwordmanager, but it now converted to Securepass. Transferring the passwords from the Passwordmanager gives you a folder in which you have to scroll and find your password. Half of the list in my case just says Account, so you have no idea where to look for your password. It does not automatically fill in the password for a website like the passwordmanager used to. I just don't get why they changed a good product to something inferior, I hate it. I want Password manager back!
It is great across platforms and truely makes a difference not just a show off program
It works great and the security is great.
Provide a telephone contact number. Your "AI" chat is USELESS and I should NOT have to query other users for answers that BD should provide. Customer service is BAD!!
Have been using Bitdefender product for several years on both our laptops and cell phones. I really feel Bitdefender is staying ahead of the threat curve with always improving the protections.
Excellent customer service care!
Scanning device in background stops all activity and interactions with the computer. This has been true ever since it was installed.
Ich bin seit Jahren bei BitDefender, vor allem weil es immer als Testsieger bei jedem Vergleichstest angepriesen wurde. Doch meine Erfahrungen mit BitDefender lassen mich annehmen, dass die meisten dieser Tests wohl eher Marketing sind als wirklich seriöse Analysen. Ich bin von den Leistungen ganz und gar nicht beindruckt, da mir während der Nutzung der BD-Software Daten von meinem Rechner gestohlen wurden ohne das die Software Alarm schlug. Und dazu möchte ich sagen, das mir zwar die IT- Fachsprache fehlt, ich mich aber dennoch ein wenig auskenne und sogar jedes Programm einzeln über die BD Firewall geprüft habe, um mögliche Lecks zu schließen. Außerdem hat die Software einige kleine Kinderkrankheiten, wie das sich der VPN immer automatisch verbindet obwohl dies laut Einstellungen deaktiviert sein sollte. Auch kann ich nur bestätigen was andere bereits zum Support angemerkt haben, der ist die Vollkatastrophe. Ich hatte zwei bis dreimal mit dem zu tun und es war immer ein langwieriges hin und her, mit übermäßig langen Reaktionszeiten und wenn dann mal Antwort kam, war die Hilfestellung bestenfalls halbherzig. Auch kann ich das Problem mit der automatischen Verlängerung bestätigen. Ich konnte mein altes Abo nicht selbständig deaktivieren und habe deshalb momentan zwei Abo's parallel laufen. Der Support reagiert natürlich nicht. Alles in allem stimmt das Preis-Leistung-Verhältnis bei BitDefender nicht. Man erwartet ein ausgeklügeltes Programm und einen optimalen Support, damit dies auch gewährleistet werden kann - aber das bekommt man nicht. Ich werde daher versuchen vom Kauf zurück zu treten, womit meine jahrelange Loyalität gegenüber BD ein bitteres Ende findet. Update: Mitllerweile, wahrscheinlich aufgrund meiner erstellten Rezension hier bei TrustPilot, hat sich der BitDefender Support bemüht und meine Probleme gelöst. Das ändert jedoch nichts an der Tatsache, dass die Software mangelhaft ist. Denn, wie bereits erwähnt, wurden mir Daten vom Rechner gestohlen, ohne das die Software mich informierte oder Maßnahmen ergriff. MfG Merlin J. Peters
Honest, fair, good customer service, threat detection
The customer service people solved my problem that previous customer service reps couldn't, about a half year ago.
Bitdefender is the best! they are wonderful support and a wonderful product!
Bitdefender provides a suite of tools that I use on my Mac to improve security. I use this service because it is less expensive than some competitors, but it is more difficult to use and requires a significant investment in time to learn how to implement the software effectively. The password manager has recently been significantly changed and now is called Securepass, but this change has made it much more difficult to use. The software does not seemlessly integrate on multiple devices without the investment of time setting each one up individually which is not necessary with some competitors. I think the software does work as advertised, but it is not user friendly and undergoes significant changes every couple of years which requires more learning to continue to use effectively. I am a physician in California and need to protect multiple Apple devices and have used Bitdefender for about 4 years. The payment plans are difficult to adjust and there is auto-renewal.
Je me suis abonné à bitdefender VPN mais je n’ai jamais reçu la clé de licence est impossible de ce connecter sur leur site pour récupérer la clé. Service client inexistant Je déconseille fortement
The technical staff is very knowledgeable and helpful in any unforeseen situations that may arise. Every time I had a problem I was helped and guided properly. I am very satisfied with Bitdefender services.
Bitdefender provides a great product and i am very satisfied as to how it works. Plus Customer Service is very good.
I have been with Bitdefender for a while. Due to unforeseen circumstances we are unable to carry on with the subscription. Bitdefender have been supportive and responded promptly. Their response came with in hours and was dealt with within two days. 29th January 2025 Just arrived home and very very disappointingly, Bitdefender have taken MORE money out of my account after they told me they would cancel the subscriptions. Had to contact them to get the money back again.
Based on analysis of 162 reviews rated 1-2 stars for Bitdefender
“The automated customer service page is a maddening blind loop”
“Eventually worked my way through the instructions and discovered how to cancel my account and afterwards realised tha...”
“I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender”
“Dreadful, new user, support impossible to find - paid and systm says install but no licence”
“I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender”
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Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives a mixed response from users, with many praising its effective antivirus protection and knowledgeable customer support. Reviewers highlight the software's ability to prevent online threats and provide prompt assistance, making it a reliable choice for security. However, significant complaints arise regarding the difficulty of canceling subscriptions, particularly auto-renewals, and issues with customer service responsiveness. Some users report frustrating experiences with automated support systems that hinder problem resolution. Additionally, there are concerns about aggressive marketing tactics and unexpected charges. Overall, while Bitdefender is recognized for its strong product quality and helpful staff, the challenges with subscription management and customer service detract from the overall experience.
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