Best Price Travel Reviews

Told us our money was being put on bold by the bank and to contact them within 24 hours or the booking will be be cancelled! When contacted got a simultaneous message from the bank about the code for verification. The person on the line wanted that code!! It is none of their business to ask for it. I refused and saved my self major run around and or loss of money. Read other readers reviews too and was lucky to have come out unscathed. Have reported to the relevant authorities. Be aware of these low life scammers.

I booked a business class flight with Finnair (Frankfurt to Sydney leaving 7.25pm 7 September) through Bestprice Travel as advertised on the Skyscanner website. I submitted my payment details, only to see a confirmation saying my booking was on ‘standby’. I tried contacting the agency and could not reach them. I received no booking confirmation either. I contacted Finnair and they confirmed I was not booked on their flight. The flight is tomorrow! I have had to book directly with Finnair - but I am concerned that I will still be charged for my ‘non booking’ with Bestprice travel. If this happens, I will be taking legal action with both Skyscanner and Bestprice for misleading trading. I cannot believe this has happened.

Let me tell you their business steps: 1- You book an cheap advertised flight 2- You are charged another 50$ for card charges (although you chose debit card) 3- Although they ask you to insert for the payment, they send and email and asking you that we will call you later 4- They call you a day after and say, we need to check with airlines 5- They call you later and say the prices are higher 6- Then put pressure on you to buy the new one that you already could get cheaper from somewhere else in first place 7- The above continues for the next customer

Fraudulently advertise prices. I selected 3 seat, 2 adults with a seat, but they removed my infant seat, charged me the amount for 3 people and left me with a seat for my child. If you book with any other travel agency in the same way selecting an infant seat you get a seat. The worst customer service I have ever come across. Fraudsters, don't ever use them.

Booked a flight (via skyscanner) only to be advised later that the flight is unavailable. Wasted 10m going through the online booking process and a further 20m on the phone! Not the first time skyscanner allows these dodgy providers to advertise on their websites

VERY GOOD PRICE , VERY GOOD SERVICE you have to call them and confirm tickets. ANNA is very helpful.

OK. Booked online and paid online for a ticket for my wife. received a confirmation on screen and via email that the ticket had been booked ( I have the payment receipt). A few hours later I notice another email stating the booking had been declined as the "payment didn't go through" but I could try again online. The price had since gone up $100. I called them and they gave some vague excuse that the airline had canceled the booking - what is that? They wouldn't let me book over the phone at the rate I had a confirmation for and said I would have to go back online. Meaning pay the higher price. On top of that, in the small print they state "if we don't get a response your booking will get canceled and the bank will release and credit the amount back to your account in 5 - 7 business days, or at an earlier time frame depending on your bank." - so they are potentially holding on to my money. When checking their emails, their link text states bestpricetravel.com.au but it links through to a different website pricebeattravel.com.au - which has terrible reviews. I may not get my money back. If the company tries to reply that they can't find any reference to my booking, here is the reference "PTB164079" under my wife's name. EDIT: After my complaint, the travel agent offered me the ticket at the original price. This came after about 2 weeks, in which time, I had already re-booked the flight.