BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
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US
Well they had a deal on, free to try so it would be rude not to try it.all in all I'm hoping I don't have to use it my car is only one and a half years old and it's a Toyota but better to have just incase and to sign up was super easy so straight forward so just for that it gets five stars
Date of experience: March 25, 2022
Super easy to set up and confirmation email was sent straightaway. Hopefully, won't have a breakdown in the future, but if I do, I trust to be well looked after. Would definitely recommend Be Smart to others. Thank you😀
Date of experience: March 24, 2022
Very nice people very willing to help
Date of experience: March 22, 2022
Very polite very helpful and I felt very happy after I telephoned with a query . They even sent me a e mail putting my mind at rest ( if your anything like me I do worry even though I was told something) excellent
Date of experience: March 22, 2022
Always found the customer service team helpful and easy to deal with. It’s never a problem getting through on the phone and calls always returned. Appointments easily made and followed up with a text message. Engineer I found to be polite and respectful, he phoned half an hour before arrival to let me know he was on his way. Would recommend Be Smart My only negative is having to pay an excess and an additional £100 if the boiler is over 10 years old
Date of experience: March 16, 2022
US
I signed up for this through TopCashback thinking I may save some money. Got an email telling me my 12 months free cover starts today. Emailed to check this was correct and got a reply within 2 minutes. Adam was SO responsive. If their breakdown response is as good (hopefully will never need it) I'll be a customer for many years!
Date of experience: March 14, 2022
I found staff courteous and knowledgeable. Luckily I am tied in to set rates but I'm well aware of fuel poverty and how damaging it is. Great to have such a valuable service.
Date of experience: March 10, 2022
