BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
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besmartuk.com257 total • Write a review
I haven't yet needed to use this facility but I received excellent service from the customer service team when I had some queries. They could not have been more helpful.
Date of experience: April 14, 2022
I purchased breakdown cover through Groupon and had a problem activating the account. I telephoned the help line I had been given and after a few minutes wait I spoke to customer services , during the conversation the call cut off. Almost immediately ,customer services rang me back and told me there was an issue with the Groupon vouchers. The lady I was speaking to then told me she would try and resolve the issue and call me back within 30 minutes. She actually called back in 10 minutes and told me the issue had been resolved and my cover would start immediately. I could not have asked for better service and I hope that if I do need to use my cover then the same will apply.
Date of experience: April 7, 2022
Fantastic value for money 😊
Date of experience: April 5, 2022
Only just joined so can't comment on the service but i will say it was a very easy process to sign up and become a member
Date of experience: April 5, 2022
Absolutely horrendous do not honour their promises also leave you stranded
Date of experience: April 3, 2022
Been with BeSmart for breakdown recovery service. Annoyingly had to call them when my clutch failed. They called regularly to ensure I was okay and with updates on the recovery trucks location. Customer service is spot on; very kind and understanding representatives.
Date of experience: March 31, 2022
Exceptional service from the team. Poilicy was superb value for money and easy to set up. When I happened to need them for a breakdown they were very efficient in helping me and I am very grateful for that. I also needed to go beyond the 10 mile limit placed on local recovery and the extra I anticipated paying because of that was totally not unreasonable. Very much appreciated. The recovery operators themselves also excelled and deserve a lot of credit... I must give them my thanks as well, seperate to this review.
Date of experience: March 30, 2022
So far so good. Adminvery efficient on setting up. Website very easy. Got documents straight away.
Date of experience: March 28, 2022
