Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
LP
Im trying to send a bed back to…
Im trying to send a bed back to Berkfieldhome the email Just keeps bouncing back!! How can I return my item if cannot get in touch?
Date of experience: May 22, 2025
E
Emily
US
Poor customer service response time
Purchased an item from Berkfield Home via Debenhams. Item arrived in good time however it was in a terrible state , poor wood work , poor paint job looks as though it’s been used and returned. Emailed customer services 12 days ago still waiting on a reply after 3 attempts. Surprised by the reviews below stating a quick response within 48 hours, I’m still waiting 12 days later. Very disappointed Edit - received the below message in response to this. You have still not contacted me or replied to any email , if you expect me to email you again How are you not replying to my previous emails?! I have contacted Debenhams directly who have responded to me via their customer care team.
Date of experience: May 22, 2025
AD
Bought something from Debenhams…
Bought something from the Debenhams website that is shipped by Berkfield Home. Apparently worth £120, but on sale at £30. When it arrived, it's clear that it's not worth even £5 so tried to return. Debenhams provide an email address, as you can't return it to them. Berkfield Home then ask for a photo and then, at the second attempt, change email address to a Gmail account avoiding any mention of a return. Would never use them again or Debenhams for that matter - such shoddy service!
Date of experience: May 22, 2025
VJ
The product was faulty
The product was faulty , however the team and customer service was excellent.
Date of experience: May 21, 2025
DM
Daa MTv
US
The company is very helpful and respond quickly to emails and its from a Human, which is the best thing.
The company is very helpful and responsive on emails, it is great to have a company that responds quickly on emails and also a massive relief to be dealing with a Human.
Date of experience: May 21, 2025
RG
THEY DO NOT REPLY TO EMAILS, DO NOT BUY IF YOU ARE NOT 100% SURE YOU WON'T REFUND
This seems to be a theme but they do not respond to their support emails when requesting a refund and there is no phone number, I have now emailed for a third time. I am going to be making a really big fuss if I do not hear back and have the refund organised by the end of this week.
Date of experience: May 21, 2025
EB
Excellent Customer Service
My matter was concerning a return and full refund, which I received. I had a very positive experience with BH customer service. Their response was swift and the resolution was hassle free and handled with great consideration for any inconvenience which may have been caused. Thanks very much!
Date of experience: May 21, 2025
MM
Ordered a rug through Debenhams
Ordered a rug through Debenhams. Tried to return but no one replies to your emails. No contact number. I’ve read the positive reviews, FAKE!! All the genuine bad reviews that can’t get a response via email get a response from the company to email them! LOL!!!
Date of experience: May 20, 2025
D
Darren
US
Excellent Customer Service
Purchased a product online from B&Q, when the product arrived I had an issue and had to contact the seller direct. Emailed them Saturday afternoon, Sunday morning had a response asking for some more information. Once supplied I received a response offering a solution,which I declined after a further two emails all resolved. All I can say excellent customer service,it should have been five star but knocked it down to four due to issue with product.
Date of experience: May 19, 2025
ES
Great customer service
There was an issue with the order which was quickly resolved. The customer service is excellent, I would use the company again and can recommend.
Date of experience: May 19, 2025
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