Review summary

Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

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Based on reviews, created with AI

See what reviewers are saying

PB

Pam Barton

5 out of 5 stars
Holly and James part of CSD at…

Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer

Sl

Sandra littlejohn

1 out of 5 stars
After constantly requested a label to…

After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.

j

jill

5 out of 5 stars
An incredibly helpful customer service…

An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.

L

Logan

5 out of 5 stars
Excellent company customer services

The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.

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All reviews

1,000 total • Write a review

Showing 111 - 120 of 996 reviews
J

Jo

US

5 out of 5 stars

Excellent customer service regarding an…

Excellent customer service regarding an unsuitable item received

Date of experience: May 18, 2025

CD
5 out of 5 stars

Excellent customer service

Excellent customer service, had a problem with an item I bought but the refund was dealt with very quickly and efficiently, thank you so much Holly. I would not hesitate to use this company again. Thank you so much Colette

Date of experience: May 18, 2025

K

K

US

5 out of 5 stars

Issue

I had an issue with a piece of furniture that was quickly dealt with so thank you James for your help sorting this out.

Date of experience: May 17, 2025

AN
5 out of 5 stars

Good prompt responses and satisfactory…

Good prompt responses and satisfactory outcome.

Date of experience: May 16, 2025

AN
5 out of 5 stars

Great customer support

Great customer support. My issue was resolved without fuss in under 24 hours. Thank you, Holly!

Date of experience: May 15, 2025

CS
5 out of 5 stars

Very helpful customer service staff

Very helpful customer service staff, especially Holly, who dealt with my problem quickly and efficiently, leading to a most satisfactory outcome. My thanks to all concerned

Date of experience: May 15, 2025

T
1 out of 5 stars

They don’t reply to their emails

They don’t reply to their emails, I guess this is their way of avoiding issuing a return & refund. I have an item brought that’s unopened and unused and have emailed on two separate occasions regarding this. Please write a response so this can be resolved.

Date of experience: May 15, 2025

V
5 out of 5 stars

excellent customer service

Great effort to refund my item to my satisfaction, very good service and advice. I look forward to receiving the refund now, so I can buy something more suitable to my needs .

Date of experience: May 15, 2025

RW
5 out of 5 stars

Great customer service

Although our table wasn't right and had some defects, the customer service was fantastic and they clearly care about customer satisfaction.

Date of experience: May 15, 2025

N
5 out of 5 stars

Excellent customer service

The delivery arrived very quickly and was excellent condition. Unfortunately the set wasn't as we expected, so we contacted customer service to request a return and refund. They responded straight away and very quickly sorted it out for us. The customer service support has been excellent and although the furniture wasn't what we wanted (it is hard to tell online), I wouldn't hesitate buying from Berkfield Home in the future.

Date of experience: May 13, 2025

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