Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
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Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
C
Crystal
US
Great customer service
I received the double bed frame, however it appears to have many marks on the wooden planks. I contacted Burtfield Homes and they responded very quickly and even on a Sunday. They offered me a full replacement. I’m giving the company a five stars review due to the quick response times and how they handled the faulty product.
Date of experience: July 22, 2024
KH
Great communication and rapidly…
Great communication and rapidly resolved an issue. Highly recommended.
Date of experience: July 22, 2024
RG
I had a problem with one of the bedside…
I had a problem with one of the bedside tables ordered. Berkfield dealt with it very efficiently and refunded me immediately with no problems making everything stressfree. Would be happy to use them again
Date of experience: July 22, 2024
MK
Excellent customer services
I recently bought a screen through Amazon from Berkfield. It was not suitable for my particular needs though nothing wrong in itself so I asked to return it. It took a couple of months due to an administrative error but I was pleasantly surprised to receive a full refund, be treated with the utmost courtesy and not have to return the bulky item ( I’ll donate it to the Cancer Research shop)
Date of experience: July 19, 2024
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