Si podéis coger otra empresa que no sea esta
De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble
2.0
Poor
85 reviews
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Review summary
Beniconnect Travel Agency has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Absolutely brilliant service from…
Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!
Very rude customer service
Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.
An overall excellent service.
As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.
Company details
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Contact info
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Website
beniconnect.com
All reviews
85 total • Write a review
Showing 61 - 70 of 81 reviews
RV
Ik heb wat te zeggen
Ik heb wat te zeggen, gisteren 12/11 zijn wij afgehaald door Beniconect nl. Mr.Charlie in Alicante . Er waren 2 ongelukken gebeurt en er was enorm veel verkeer. Deze mijnheer heeft dat fantastisch opgelost zodat wij toch nog op een deftig tijdstip op onze bestemming terecht zijn gekomen nl.Suitopia in Calpe. Dikke merci aan Mijnheer Charlie! Rudy Van den Houwe
Date of experience: November 15, 2022
C
Chris
US
AVOID... If I could give a 0 rating or less I…
If I could give a 0 rating or less I would... AVOID, these balloon heads called to Confirm our pick up to travel back to airport, agents English was hard to understand so I requested email In the event of any issues... No email sent and bus did not arrive, almost missed flight home and had to pay for a taxi... AVOID THESE CLOWNS
Date of experience: November 11, 2022
CJ
Left stranded in airport for 5 hours no…
Left stranded in airport for 5 hours no way of getting to my destination at that time of night. Really upsetting experience being alone. To add to the delightful treatment benniconnect are now saying I was a no show . No apology no refund for there shabby unprofessional service trying to turn the blame on me .
Date of experience: October 17, 2022
C
Clare
US
Mix up with booking but overall not bad
Travelled to Alicante on my own to meet family in Benidorm. I booked the speedy shuttle with a max of 4 stops and journey time of 40 minutes. I was put on the coach by mistake which took 2.5 hours to reach Benidorm after lots of drop off’s. Got there eventually but decided to take a taxi back to the airport on my return, and spoke to Holiday Extra’s who issued a full refund. Driver was lovely and coach was clean and air conditioned.
Date of experience: October 16, 2022
MH
We had a good experience with…
We had a good experience with Beniconnect, they organized our trip to Varna, Bulgaria and everything was fine. The operator over the phone was very cooperative, even when we wanted to change details in the last minute. We will definitely use them again next year!
Date of experience: October 1, 2022
ML
Bus driver stole my suitcase
Bus driver stole my suitcase, it was loaded onto the bus at my hotel and when I got to the airport and went to grab my suitcase from the hold it was gone, I said asked the bus driver where is my suitcase, he said all cases off bus friend. Instead of him staying to a minute to try help me out to figure out where it was or what could have happened he got in the bus and left me standing at the airport with nothing, this was the most horrible service I’ve ever received in my life and have lost £2000 worth of stuff that was in my case and some things that were irreplaceable was in the case. I beg anyone that reads this please do not travel with this company you are safer getting a taxi where you luggage is no more than a few feet away from you.
Date of experience: September 25, 2022
RG
Beni connect has gone down hill big time
Used beniconnect for years But they have really gone down hill booked a return journey to & from Alicante airport paid by card payment taken & confirmed but no booking confirmation I’ve sent emails No reply’s & spoke via chat to Pauline who said she has now sent confirmation but guess what no confirmation I am pulling my hair out this transfer company is not fit for purpose ! A shadow of its former self
Date of experience: September 22, 2022
EK
Drivers were lovely - terrible company though!
Our collection from the airport was actually very good - we had to wait 10 minutes for the driver, but when he arrived - he was polite, AC on and a good journey. The return however was a different story! I was called to say I would need to walk down the hill to meet our transfer taxi as they couldn’t get to us - 15 minutes of terrible customer service on the phone and unable to find them, an hour later I was told to head back to my hotel and a driver would meet me. I paid for hotel collection, and was fuming to have had to walk at 2pm in 36 degrees heat with my luggage! It transpired that they couldn’t reach us as they were in a full size coach for 2 of us!!! The drivers were both wonderful, but the company, and customer service were horrendous!!! I’d never use this company again!
Date of experience: August 24, 2022
AM
What a joke of a company.left standing…
What a joke of a company.left standing outside the hotel for 1 hour 30 mins,had to get a taxi
Date of experience: August 22, 2022
G
Georgie
US
Awful experience! Avoid
Awful experience. Would not recommend. Arrived at airport to be told our taxi driver was on another run and they didn’t know how long he would be. After telling us he’ll be 15 minutes about 3 different times by an extremely uninterested staff member. Who was sitting on her phone texting behind the desk. We then went on downstairs to the Other staff members who where more helpful. They said that the driver would be another half an hr on top of the time we where told he would be here for. Or we could pay for a taxi and they would reimburse us for it. Which I am glad we didn’t as any time we have phoned to complain we have had them put the phone down on us.
Date of experience: July 29, 2022
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