Emma Karwowski

Emma Karwowski

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1
Review
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1 out of 5 stars
Average rating

Reviews by Emma Karwowski

BE

Beniconnect Travel Agency

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1 out of 5 stars

Drivers were lovely - terrible company though!

Our collection from the airport was actually very good - we had to wait 10 minutes for the driver, but when he arrived - he was polite, AC on and a good journey. The return however was a different story! I was called to say I would need to walk down the hill to meet our transfer taxi as they couldn’t get to us - 15 minutes of terrible customer service on the phone and unable to find them, an hour later I was told to head back to my hotel and a driver would meet me. I paid for hotel collection, and was fuming to have had to walk at 2pm in 36 degrees heat with my luggage! It transpired that they couldn’t reach us as they were in a full size coach for 2 of us!!! The drivers were both wonderful, but the company, and customer service were horrendous!!! I’d never use this company again!