Si podéis coger otra empresa que no sea esta
De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble
2.0
Poor
85 reviews
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Review summary
Beniconnect Travel Agency has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Absolutely brilliant service from…
Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!
Very rude customer service
Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.
An overall excellent service.
As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.
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Website
beniconnect.com
All reviews
85 total • Write a review
Showing 51 - 60 of 81 reviews
RR
Stressful drop off
Used Their Express Connect when arriving at 11 pm on Monday 26/06. Supposed to be dropped off at Riudor/ ambassador but we’re dropped off 50 yards away. 2 pensioners , 2 large suitcases, a carry on case and myself using a stick. Then had to fight by dozens of drunks outside Neptune’s ?? Nightclub. Funny when I put this review on tripadvisor saying we were not dropped off outside the Riudor,their reply was the driver is only allowed to drop off outside the ambassador 1. It’s the same place. He didn’t do it he dropped us off 50 yards away.
Date of experience: July 12, 2023
A
If I could give them 0 stars I would
If I could give them 0 stars I would. Flight arrived in late and they left me stranded overnight, a solo female traveller, at Alicante airport as they were unprepared to comply with their contractual obligations and provide an express shuttle transfer due to my flight being delayed. Flight had been advertised delayed from the previous day so beniconnect were very aware for over 15 hours before the flight arrival time that there was a delay but chose not to provide the express shuttle service they were paid to provide because it would inconvenience them. Customer service was rude. I called 8 times to try and get them to provide any transport to my lodgings as I felt deeply uncomfortable being in the airport on my own overnight. They point blank refused, leaving a single female at the airport alone and anxious. They didn't offer to get a taxi or for me to organise my own transport and claim back. Didn't bother to contact me to let me know that they would not be providing any transport until 8am the next morning - I arrived at 3am including a 2 hour delay, I had to contact them after waiting 45 minutes for my transfer. Express shuttles, for which you pay extra charge, are supposed to arrive within 30 minutes. They would happily have not communicated and just leave me waiting at the airport indefinitely. They were rude and unhelpful, customer service is wanting to say the least. No apology. Don't use them. Avoid at all cost. They are not worth giving your money to. Choose any other service but them.
Date of experience: July 3, 2023
MA
Poor both out and back
The outbound trip to Albir was OK but it took such a long time in what was supposed to be an 'express shuttle', over two hours! On the way back, they didn't even send an 'express' shuttle [which we had paid for] but rather a coach which again took a long time. Wouldn't use them again.
Date of experience: May 30, 2023
lc
luke c
US
A lot longer to get to Benidorm that I expected!!
I normally use a private taxi transfer but the hotel I booked at offered a free return transfer so thought I would give it a try. On arrival I found the desk easily enough was met by a cheerful English representative and was shown to my bus (which was an express, max 4 stops) however this is where it went down hill. We stood outside of the bus with no sign of the driver, 10 minutes later a non-english speaker driver approached us and checked out ticket before opening the door and letting us on. After a further 45 minutes the driver decided to get on board after waiting for other passengers and left for Benidorm. Even though this was an express not all stops were in Benidorm so it took around hour and a half before we were finally dropped outside of our hotel, so in total it took us 2.5 hours from first approaching the beniconnect desk to getting to the hotel (private taxi is normally 40 minutes, same time as the actual flight from the UK!) As a result we decided to book and pay for our own private transfer with Costa Blanca transfers to get back to the airport given the experience we had getting here. Definitely wont be using this service, again, whilst it may be fine if you are on a budget the length of time it takes was ridiculously long, it would have been helpful if the driver had at least spoken english and updated everyone on how long it would be until they left the airport. One top tip, always book the low cost (non-express) service as there were people on our bus who had done the same but were given an express journey. Dread to think how long the journey and wait would have been if this was the basic coach service.
Date of experience: April 20, 2023
MB
AVOID, AVOID, AVOID…
Dreadful service and worse customer service team. Left myself and invalid wife stranded at Alicante airport as they had no car, totally unhelpful or sympathetic to our needs. Told me to get a taxi and claim it back from them, 28 days later and still waiting for a refund - now making a claimback through credit card company. Avoid this company, a waste of money and abusive customer service dept!
Date of experience: March 5, 2023
MH
Miss H
US
Unreliable left us stranded at Alicante
I see why they have so many bad reviews. Please do not put your money into this company. It’s so unreliable. They left us stranded with a disabled passenger simply because they didn’t want to wait for the disability services. I raised a complaint and they responded with a load of lies and excuses (they probably will with this review no Doubt). I guess the reviews speak for themselves. Do not book them. Read the reviews. Get another company.
Date of experience: February 27, 2023
DK
Not to be Trusted! They charge you for their mistakes and lie about what they say
We had an awful experience with Beniconnect they didn’t allow for the luggage advised to them when booking and turned up with a completely inappropriate vehicle, resulting in 3 out of 7 of their passengers being put in a taxi with a promise that the fare would be reimbursed which then wasn't! They have completely refused to pay back what they had agreed to which has cost our group an additional 156 euro.
Date of experience: February 20, 2023
G
Gene
US
Have never let me down and I’ve used them a lot.
I have used Benniconnect many times and I must say I have never had a bad experience. Always there at Alicante airport waiting and always on time. Last year our driver was about 15 minutes late but only because he was at the wrong address given to him but still got us to the airport in time. I’m genuinely surprised to read negative feedback but on my own experiences il only use them. So much cheaper than a taxi and there cars and drivers are always clean and tidy.
Date of experience: January 2, 2023
mr
I have used Beniconnect many times
I have used Beniconnect many times, this time I phoned them and they now charge a 6 pounds late booking fee for the bus from alicante to benidorm which is a bit of a rip off.
Date of experience: November 19, 2022
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