auto car Reviews

When picking up the car at the Auckland (NZ) airport, I was told that the car could not be taken to the South Island, or a NZ $1500 fee would apply This was not disclosed in the terms and conditions I accepted when I reserved the car; furthermore, cancelation at the counter would have resulted in the entire rental amount being forfeited. When I e-mailed AutoUnion a day later asking that they waive the South Island fee, as it was not disclosed in the booking, and that I was given no choice (as per the reservation I would have lost the payment had I canceled at the counter), they only indicated that I could return the car for a refund -- which I was unable to do given my itinerary. Consequently, to continue my trip as planned, and not lose out on my lodging reservations, I had to rent a second car from another firm to go to the South Island. The terms and conditions presented at pickup are the most restrictive I have seen for a rental car firm and include a number of clauses I have never seen anywhere else (e.g., no driving on dirt roads). Anybody renting from AutoUnion should request a copy of these in advance. The vehicles AutoUnion rents are high-mileage used cars imported from Japan. My car had 155,000 km, with fading paint, a speedometer that was inaccurate, and a habit of not starting every fourth or fifth time. The staff were pleasant and the facility clean, but to present a different set of terms and conditions from what was accepted at reservation when a customer shows up is unacceptably sloppy/shady -- hence the one star.

My experience with AutoUnion has been extremely disappointing. Renting through their website, I encountered a persistent mechanical issue with the car I had rented. Despite sending dozens of emails over a period of five weeks, their response was limited to empty promises, stating that their 'local partner' would contact me, which never materialized. The lack of support and responsiveness to a serious mechanical issue raises doubts about their professionalism and commitment to customer satisfaction. An experience to be avoided, and I share this in the hope of preventing similar disappointments for others.

Déjà j'ai été obligée de prendre une option à 25 NZD par jour du fait que ma carte visa n'était pas à crédit. Mais ce que j'ai le plus mal vécu, c'est que pour être arrivée à 1.50 pm au lieu de midi à cause d'un embouteillage suite à un accident, AutoUnion car m'a prélevé 108 NZD, soit une journée de location supplémentaire alors que personne n'attendait la voiture et que je l'avais moi-même prise à 4 pm le premier jour de ma location. C'est du vol.

Al principio nos dieron un coche equivocado, la señora salió atrás nuestro gritando para que nos devolvamos a coger el coche correcto. Y el coche que nos habían dado se nos rompió al día siguiente, en menos de 24 horas, y tuvimos que pagar 1400 euros por sus reparaciones. En reparar el embrague y dos partes del coche más, no se como es posible romper el embrague en menos de 24. Aparte el trato fue pesimo, siempre fueron bordes y no saben tratar los clientes con amabilidad

AutoUnion are scam artists. Our rental car had been in a prior accident and had a significant crease in the door along with countless scratches of varying degrees of severity. When we picked up the car we marked many of the significant scratches. I returned the car at the time their office was opening. Unfortunately they were not onsite so I dropped the keys into the afterhours slot. The sent me a photo of a minor scratch on the wheel and charged me 200 Euros. First, I didn't make that scratch. Second, they could buy a whole new rim for 200 Euros. They are criminals that took advantage of me not being onsite to review the car with them upon review. Avoid them at all costs.

Personnel très désagréable, sauf le chauffeur de la navette. Sur le conseil du loueur nous avons pris des photos de toutes les dégâts sur la voiture, sauf la serrure, au retour c'est la première chose qu'il a regardé en disant la serrure avait été forcée et nous à fais payer la facture sur le champ. On a également payé 1 jour de plus alors que le délai était respecté. Nous sommes déçus d'un tel accueil après de belles vacances en Grèce cela nous laisse un goût amer.

I booked a car from them on Rhodes via the discovercars website. We were coming from the Old Town, not the airport, but the location was very easy to find and there is a petrol station opposite where you can fill up before returning the car. The ladies in the pickup office were very friendly and helpful and the pickup process took about 10 minutes. The car was clean and fairly new and gave us no problems for the 3 days we had it. On returning the car the process was again quick and straightforward with a shuttle bus on hand to take us to the airport. Would have no hesitation in booking a car from this company again.

Tutto Okkk. I proprietari correti e molti gentili pronti di aiutare per ogni cosa.ci hanno accompagnati anche i aeroporto per partenza.

Great family. Very helpful and best service I ever had. Gave us what to see recommendations and upgraded car. Don't belive negative comments here, I think that only people from other car companies leaving bad feedbacks. If You don't forget to give flights no. they will wait for You when flight is late.

Na het boeken van een huurauto voor onze vakantie, kwamen wij erachter dat de naam van de hoofdbestuurder niet dezelfde naam was dan op onze creditcard. In Italië hebben we hier bij Avis heel veel problemen mee gehad dus we hielden ons hart al vast. Bij aankomst aan de luchthaven van Preveza Griekenland werden we meteen vriendelijk onthaald door AutoUnion, mijn vriend werd naar het kantoor gereden en daar maakte ze geen enkel probleem van het feit dat er een andere naam was. Alles verliep super super super vlot bij het ophalen. Tijdens onze reis hebben we genoten van de vrijheid, het was een prima huurauto. Bij het terugbrengen ook geen problemen ervaren. De auto had al een aantal krassen op voorhand en dat hadden ze toen netjes genoteerd en zagen dat bij het terugbrengen er geen extra kras was bij gekomen. Ik snap niet dat dit verhuurbedrijf zo een slechte recensies heeft, ik ben echt super tevreden en ze verdienen dubbel en dik een goede recensie van ons! Dikke merci voor de goede service. Wij zouden zeker opnieuw bij jullie huren.

Wir mussten lange am Flughafen in Split warten bis jemand erschien. Dann ging es mit dem Auto zum Büro der Vermieterin das etwas ausserhalb von Flughafen ist. Die Übergabe fand im dunkeln statt, das Auto war rundum zerkratzt und verbeult, nicht voll getankt und schmutzig!

DO NOT USE THIS COMPANY!!! DO NOT RENT NOTHING FROM THESE SCAMMERS! A friend and I rented a car from these scammers for 14days. 1st red flag was the car was a piece of trash on wheels. 2nd red flag was they never issued us the vehicles insurance papers. Only until we made it know that the police stopped us “Johnny” then went to get papers from the insurance company and sent it over via WhatsApp. Fast forward to returning the car We called the persons who we collected the car from & they didn’t answer so we called the famous “Johnny” he answered and stated that we should leave the car in the Norman Manley car park. We enquired about our refund and he stated that he was on vacation and he wouldn’t be able to do anything until the following day. On the following day we contacted Johnny to ask what time should we expect the funds to be returned. He stated 3pm, 6pm & then 9pm at this point we came to the understanding that he never had no intentions on returning the security deposit. Fortunately we booked this scamming company through Expedia who we will encourage to remove AutoUnion/ Efay from their website. They were able to refund the security deposit amount. To save yourself the hassle & stress from these scammers just stayed clear! The extra few £ or dollars you may think you are saving is not worth it! Use respectable companies & leave these scammers to self-destruct

Noleggio dal 28.7.2023 all'8.8.2023 a Salonicco. Prima un'auto (Hyundai Bayon) che faceva 3-4 km/litro, affannata e lentissima, poi cambiata (dovendo viaggiare per l'intera Grecia) con una Suzuki Gran Vitara con 50mila km, freni usurati da prender fuoco, frizione consumata, sterzo traballante, sporchissima. Spesi un botto di quattrini, deposito non restituito, nonostante abbia pagato assicurazioni varie e la macchina fosse senza neanche un piccolo graffio, zero risposte per email. Rental car da evitare se ci tenete alla sicurezza fisica e al portafogli. Mi sarei aspettato almeno le scuse. Nulla. Roba da corte CEDU.

Zeer goede ervaring met Autounion in Rhodos. Communicatie vooraf met boekingskantoor via mail ging zeer snel en correct. Shuttle van en naar vliegveld ging perfect. Auto stond klaar. Papierwerk was snel geregeld. Personeel was aardig.

We have use Autounion four times now and simply can not fault them. They are a cut above all other car rental firms. Easy to deal with, punctual, well priced and not out to get you. This year we had a car delivered to our hotel in Athens. The car arrived exactly on time and handover was easy and swift, no trying to sell you additional insurance or asking again for passport and driver's information you've already submitted. On return, a quick check of the car is made; they don't crawl over it looking for every tiny little mark to then charge you extra to repair. A brilliant company.

We made a reservation through eDream for AutoUnion and upon arrival, they immediately asked for our driver's licenses and refused them because we didn't have the point card for her Bulgarian driver's license, I had my Canadian driver's license valid and they also refused because I didn't have my international driver's license. The SCAM starts when they mention that they can recommend another car rental company "EasyRent" that accepts driver licenses without point cards or without international driver's licenses. The manager of AutoUnion said that he would write to eDream to get a full refund but they never did, he wrote to eDream that we didn't get the car and didn't have the right driver's license requirements. We rented a car from EasyRent as recommended but had to pay DOUBLE the price for the same category car. We also checked before at the airport with Hertz, Enterprise, Top Rental Car, and they were all accepted my wife or my driver without the International one or the point card. Since they recommended EasyRent, maybe they participated in the SCAM SCHEME and the manager gave the clerk of AutoUnion something? This is a scam scheme to get your money and not have to provide a car. I hope that eDream and all the Online Travel Agencies will put an end to this SCAM SCHEME

Worst car rental company in athen they take your money and dont give you a car dont book your car here

Very kind and helpfull staff. We got a brand new car but after 3 days we had a flat tyre due to a nail. They towed our car en repaired the tyre without charging extra costs. Would definitely rent a car again here.

Ein Stern ist leider noch viel zu viel! Ohne nachvollziehbare Begründung wurde unsere Reservierung am Tag der Anmietung storniert. Wir standen somit ohne Auto da. Hilfe bei einer neuen Buchung gab es nicht. Bitte unbedingt bei einem anderen Anbieter buchen!!!

Comment entretenir ses véhicules aux frais des assurances des locataires... Leur façon de procéder est assez astucieuse : A la réception ils vous demande de photographier les traces existantes, cela semble utile... sauf que si vous oubliez la moindre trace, au moment de la réception ils peuvent vous l'imputer si vous n'avez pas la preuve par photo que cette trace n'était pas là, il faudrait donc photographier la totalité de la voiture cm par cm ! Bien sûr ont vous mets la pression pour aller vite. Quand j'ai rendu la voiture la personne qui a examiné a presque immédiatement regardé le pare brise dans la zone de l'éclat (2mm), il a ensuit à peine fait le tour du reste de la voiture. Il y a de grande chance que se soit une façon de me faire prendre en charge un oubli de signalement d'une ancienne location, je n'ai a aucun moment reçu de gravillon ou autre objet, je n'est aucune explication. Malheureusement je n'ai pas pris de photo du pare brise avant, donc aucune preuve. Je soupçonne fortement que le l'éclat soit ancien. Et là on ne vous regarde plus et on rempli les document de prise en charge du sinistre à toute vitesse, "Ce n'est pas grave, vous êtes assuré" Bref à éviter...