auto car Reviews

Tenia alquilado un cuatro puertas y me dieron uno de dos, el coche con casi 200000 Km no funcionaba el claxon, tampoco una luz, los limpiaparabrisas rotos cuando llovía no se veía nada, le costaba subir cuestas, y bastante sucio olía mal.

Location 2 semaines d’un véhicule à Marrakech. Aucun souci! Appelez l’agence la veille du départ ils vous attendront à la sortie de l’aéroport avec une pancarte à votre nom. Abdelghani est très réactif par sms ou mail. Retour du véhicule rapide. Impeccable !

Ponctuel AbdelGhani m'a accueilli pour me présenter la voiture qui été propre. Je n'ai eu aucune surprise ce que j'ai le plus aimé chez Abdel ghani c'est la transparence et son sourire, c'est toujours agréable de travailler avec des gens souriant. il donne tous les détails du contrat et vous l'envoie par mail avec toutes les foto prise ensemble. je vais certainement resolliciter son agence pour son travail sa ponctualité et son professionnalisme. AbdelGhani est certainement l'employé en front qui faut avoir !

Service impeccable, merci Abdelghani pour ta gentillesse et ton professionnalisme. Il m'a attendu à la sortie de l'aéroport de Marrakech. Le véhicule était prêt, nous avons fait le contrôle de la voiture, tout est notifié par photo et vous recevez un lien par mail qui vous donne accès au résumé de l'état du véhicule. Pour la restitution, Abdelghani était au rdv, même en avance, sur le parking de l'aéroport. État des lieux de la voiture. 2h plus tard vous recevez l'annulation de la caution. Tout est bien réglé. Je recommande sans hésitation.

Wir hatten am Flughafen Sibiu für den 04.07.2021 einen Mietwagen reserviert, uns wurde gesagt der Wagen hätte einen Unfall gehabt und es gäbe keinen Ersatz. Wir wurden am Sonntag den 04.07.2021 19.00 Uhr am Flughafen stehen gelassen. Diese Firma (Mittarbeiter in Sibiu) kann ich nicht weiter empfehlen, ich kann hiervor nur warnen Christian Folberth

Scandaleux Du vol Arrivée à l’aéroport on vous prend en charge On vous fait attendre 20 minutes pour cause de nettoyage de la voiture Pendant ce temps on vous fait signer le contrat 1h30 après on vous dit qu’il n’y a plus de voiture parce qu’elle est cassée alors qu’on vous a dit d’attendre et qu’elle allait arriver Au final on vous propose de vous amener la voiture à l’hôtel et de vous amener l voiture qu’a 11h où 12h le lendemain mais sans réduction de tarifs

Loueur professionnel très sympathique Tout à Etait parfait du début à la fin Communication au top Très disponible Voiture prise à l aéroport de Marrakech Je recommande mon interlocuteur Abdelghani très sympathique Super vacances 👍👌

Rip-off!!! Presumably because of the age of the car, when the rear-view mirror inside the car was adjusted, it broke off. A screw on the mirror bracket has broken. The car had> 100,000 km. I shall be charged for this damage, although it is not my fault. The fact that the mirror broke off is due to the age of the car and the climate with the salty air. In addition, the car was excessively dirty when it was returned. However, this was not complained about when the car was returned, but was complained about in an SMS that I received two days later. The car only had a little sand in the footwell, no dirt. For these two reasons, I was charged € 200 from my credit card. I was refused a written confirmation of delivery because the head of the car rental couldn't be reached by phone and I couldn't wait because of my departure. I'm pissed off, because of this "rip-off"

Wij zijn zeer tevreden over de service en de kwaliteit van de auto die wij in Kefalonia (Gr) hebben gehuurd.

The lady at the counter office in Zadar Airpot was extremely slow, like processing 1 client every half an hour. I found a teeny tiny scratch on the boot of the car and they charged me the whole 300e deposit for that. Luckily I had insurance buying from Zest Car Rental, but they will most likely not fix that scratch and cash in the 300e for themselves since the car was not in mint condition to begin with. Later Edit: I feel obliged to answer to the reply autounion has left here. It is simply a lie that I have been there 15 minutes before the flight. In fact I was 1:30 hours prior to that. There were 2 people in front of me at the counter office, for which the whole process took about 45 minutes. The car was inspected at the scene and there was absolutely no other damage than the scratch on the back of the trunk. This can be proven by the declaration that I have signed in front of the AutoUnion representative. There was no other damage, so I don't understand how you can call the scratch "severe" damage and have no idea what you are talking about any rear left glass and bumper damage. Please do email me the photos that prove any other damage than the scratch. The whole experience with your company has been the worst I've had so far in my renting history.

I arrived to pick up car at heraklion and Maria was working alone, could not have been more polite and communicative with customers. I had hoped for a bigger car but in the end her customer service shone through. There was a big queue and she was handling all customers herself, deserves a medal!

Albanian scammers! Unfortunately - only bad experience with autoUnion Car Rental. On 21.05 me and my boyfriend Kameran Rachid returned the car (in perfect condition I must say) to the agent. We left Albania and went home. Everything was okay as we were told that money transfer might take up to 14 working days. Great, we were waiting, and waiting, and waiting again. Then on 15.06 we sent email to the company, agent Andi Allushi assured us that from their side money were already transferred. Today is 23.06, and it's been a month since we are waiting for our refund. Company is no longer replying to the emails. I highly don't recommend you renting a car at autoUnion Car Rental especially if you like us came from another country on vacation to Albania.

AutoUnion singlehandedly ruined my holiday in Croatia. The mental anguish they have caused me is the worst customer service experience I’ve had in my 30 years. I purchased a rental car contract for 12 days w/ FULL COVERAGE through Discover Cars to cover every part of the vehicle (collision, tires, etc.) for $82.27 USD. I show my email from Discover Cars for proof. They pressure me to buy an additional 140,80€ for Full Coverage even after I show I have it. I could not call Discover Cars because my US cell phone didn't yet have service in Croatia. On the road, I get a flat tire. I call AutoUnion to figure out which way to proceed. After 14. FOURTEEN. phone calls back & forth, the representative w/ 3 days of experience, Danielj, tells me I need to purchase the tires myself “because I'm too far away from their office in Zagreb,” & they will reimburse me. I ask about replacement cars, him calling people, etc., all turned down. In expressing my disdain of taking care of this myself, he reassured me, "It’ll only take 20 minutes to get them changed.” These back & forth calls leave me stranded with a vehicle that couldn't be used on the highway for ~36 hours... I also end up paying 400 kuna out of pocket to get the spare put on because there were no tools in the vehicle, & they "don't offer roadside assistance," even though at pick up the owner said everything was covered. “I understand you’re frustrated with blowing a tire,” Danielj says. No, I’m frustrated with the inability to provide straightforward customer service. In the morning, I drive 3 HOURS to 3 different shops to find one open & w/ the correct tires.The final shop informs me 2 tires have to be installed because legally, the 2 back tires must match. I call AutoUnion while I’m at the shop AGAIN, confirming this is okay. Danielj says yes. Under Danielj’s guidance, I take the 2nd tire that's still intact, filling my trunk & compromising my storage space to benefit AutoUnion. In the afternoon, I receive an email from their Country Manager, stating, “Even if you have insurance with us, on the terms and conditions that you singed by point 7 VEHICLE MALFUNCTION is written that you need to call us before you do any thing on the vehicle to give you approval and informations where to go.” The tires MUST BE REPLACED due to not being able to drive above 80 km/hr with a spare. It’s written on the spare and was told I cannot drive on the highway w/ it. Expecting me to go ~8 more days of my contract on the highway on a spare to cut cost? That is a SAFETY issue. I insisted that AutoUnion do all of this in the FIRST PLACE, only to be forced to do it myself. & THEN have legal language thrown at me saying I need to call before doing anything? When I have call logs of FOURTEEN phone calls. This is also review of the owner, who verbally assaulted me when I returned the car, insisting that I was wrong on all accounts. He said I gave them the wrong back information for reimbursement (the support team said I needed to send an IBAN number - US banks do not use IBAN), and that I caused the tire issue (the tires are old & the car is clearly not well maintained as shown by the low washer fluid). He kept screaming that “I have your signature.” That doesn’t make it right that you pressured me to pay for duplicative insurance from you, refusing to read the full email stating I had Full Coverage upon pick up and return, fighting for myself for endlessly, almost causing me to miss my check-in with my host & my flight back. I hope this review encourages AutoUnion to train their employees more thoroughly before placing them in front of customers. AutoUnion will make back the money they had to spend to reimburse me for the flat tire replacement - they already have charging me for duplicative insurance. But I will never get back the 10 days (and counting) of conflicting direction, verbal assault, and misplaced customer blame that they put me through. I still am waiting on reimbursement. Respectfully, I do not recommend booking a rental car through AutoUnion, ever. I never will be again.

Arrivé à L'aéroport de Santorin pas de voiture. Ma réservation m'attendais à Styathos. Au bureau de Autounion impossible de faire le changement. Je suis très mécontent. Dorénavant je me passerai de vos services ainsi que de ceux de Autounion.

I have rented cars many times in USA and different countries in Europe. First time renting with AutoUnion. The process of getting and returning the car was fast, the person at the desk Daniel Grigorov was excellent. The car was new and very clean, it had a navigation system although I didn’t request it. No problems at all. I definitely can use the company in the future and I can recommend it.

on time, good condition car, top service

Heute haben wir ein Auto von carjet gebucht wir sind am flughafen angekommen haben überall gesucht aber unser gemietenes auto war nicht da auto union empfele ich garnicht weiter

Me ha pasado y por ello, lo cuento en primera persona, para que todo el mundo tenga conocimiento de lo que hay por algunos sitios. Comprado vehículo por más de 30.000€ en Auto Unión de Granada, ofertando garantía que llama "PLUS" de dos años. Al tercer día en mi poder, salta aviso de avería y a los dos días nuevos avisos. Comunico al vendedor los avisos e informa que no me preocupe que está todo cubierto por la "supergarantía". Del taller envían presupuesto de reparación y ... oh sorpresa!. No se hacen cargo. Varios días con tiras y aflojas hasta que de repente, el vendedor deja de contestar a mis llamadas, mensajes y correos, y yo con un coche de más de 30.000€ en el taller y sin poder usar. Y lo peor de todo esto, la actitud del vendedor, que se muestra DESAPARECIDO para mi en todo momento, y digo para mi porque por las redes observo como mantiene la relación y comunicación con todo el que se presta a ello.

Bonjour, je mets à jour mon avis. Après le retour de la voiture de location aujourd'hui on m'a facturé de 800dhm pour des rayures supplémentaires, certes présentes mais sur un véhicule déjà très endommagé et pour des reparations qui ne valent même pas 400dhm et qui ne vont évidemment pas être faites. Très déçu et tant pis pour autounion et Medousacar. Bonjour, je confirme ce qui a été dit précédemment: Loueur hyper honnête, un service professionnel qui survole tous les autres loueurs que ce soit à l’aéroport de Casablanca ( Yassine Elhachimi ) ou à l’aéroport de Rabat ( Badr ) J'ai loué un véhicule sur 16 jours du 11 mars au 27 mars, récupération à l’aéroport de Casa, tour du véhicule avec inspection photo envoyé par mail. (comme en France). Véhicule conforme à mes attentes. (Hyundai i20) Retour fait à l’aéroport de Rabat avec inspection photo du véhicule rendu. RAS Facture demandée à posteriori, reçu en moins de 24h. Encore merci. Petit point d'amélioration: Mettre à jour le numéro de tel de l'agence sur le site d'autounion car j'ai eu à appeler la hotline en anglais pour avoir un numéro valide. L'option " rendre dans une autre agence " n'est pas incluse dans le prix initial. ( +350Dhm dans mon cas ) Même avec tout ça, le prix est hyper concurrentiel et je relouerai automatiquement auprès d'AutoUnion pour mes prochains voyages au Maroc!

J'ai loué un véhicule à l'aéroport de Casablanca. Je remercie infiniment Yassine El Hachimi pour l'excellente qualité de service, la ponctualité, la transparence et l'honnêteté dont il a fait preuve. Cette experience est de loin la meilleure que j'ai pu avoir avec un loueur de voiture.