Over a year ago
Great staff but finance agreement not very clear
Over a year ago
All done online, No interaction with anyone. Certificate came immediately.
Over a year ago
Excellent online information. The choice of which cover I wanted/excellent. All done quickly and efficiently
Easy to read through what was included/ what extra were available: half the price for the same cover as my current insurer!! All went through very smoothly.
Good service
Happy with the support given
Got a better deal than with my renewal quote from my previous car insurers. Same level of cover and quick confirmation downloaded documents
Patient and informative member of staff Reassuring and thorough checks of what was agreed.
The cost was very competitive and would comeback next year no worries.
TheAutonet Insurance website was very clear and concise when sorting and fine-tuning my personel car insurance requirements. I ended up with a nicely competitive quote, which I happily accepted. It always pay to shop around...
Acceptal Quote. Promptly delivered on line. Thanks
It's was very good 👍
Car insurance set-up dealt with very professionally. A good price quoted - very easy.
They get two stars for a competitive van insurance premium. They lose the other three for the obstacles they create when you want to speak to the right human, or email information to them. Additionally, their casual attitude to customer service is something they need to work on. They charged me an extra premium because of a 'claim' entry on the CUE database, even when I had provided evidence that this claim was cancelled and never needed to be settled (a lost key which was subsequently found). So, I cancelled the whole policy within the 14 day cooling-off period, and before cover began, and went with another insurer with a better Trustpilot score and a slightly cheaper premium. Even so, Autonet charged me £40.00 (admittedly this is stated in their Terms) for cancelling it. It took me half an hour on 'Live chat' to achieve this. Perception is all: as a customer, I was left feeling poorly treated. Now, an interesting response from Autonet which merely restates the situation I described, offers no justification for the extra premium when no claim was settled, and no apology for the time I wasted in contacting them, nor for the semi-literate email response to my submission of evidence regarding the 'claim' (which I hadn't even known about). One to avoid, perhaps, when there are so many other providers from which to choose.
Easy and quickly to renew even with some difficult passed insurance claims that weren’t my fault. But they were quick to call me and resolve the issue so I wasn’t without cover thank you!
Very easy to complete the transaction and a sensible quote which included all the options we wanted.
It was just so easy answering the question on line, without having to phone or wait in a queue. Excellent experience.
Easy steps and all online,perfecto
I applied ONLINE for car insurance, you contacted me to say i did not mention a claim (which was a no fault claim), and tried to add another £170 on. This was all within an hour or taking the policy out, so i asked to cancel and you charged me £40. The policy was not even due to start for another week.Totally disgusting. I am going to the ombudsman, i can see you have done this many times to others. Shame on you!
Good price for a policy that has good coverage
Great service with no fuss.
VERY HELPFUL AND EFFICIENT SERVICE.
Very straightforward transaction
Based on analysis of 5 reviews rated 1-2 stars for Autonet Insurance
“I changed my private registration number and contacted Autonet to advise them of the change”
“Shipol who I spoke 2nd time was arrogant and was telling the customer not to tell her how to do the job but she would...”
“They get two stars for a competitive van insurance premium”
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Autonet Insurance is a UK-based provider specializing in a range of insurance solutions, including van, car, business, and landlord insurance. The company partners with various insurance providers to deliver tailored coverage options that meet the needs of individual customers and businesses alike. Autonet aims to simplify the insurance process, offering instant quotes and a straightforward approach to policy selection. Targeting both personal and commercial clients, Autonet Insurance is committed to helping customers secure the insurance coverage that best fits their requirements. The company also provides additional options such as Motor Legal Expenses and Return Your Excess Insurance, allowing customers to customize their policies. With a 24-hour claims helpline, Autonet Insurance ensures support is available whenever needed, making it a reliable choice for those seeking comprehensive insurance solutions.
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Reviewers consistently report positive experiences with Autonet Insurance. Customers often highlight easy, service, price, good. A minority mention drawbacks around which, claim, autonet, insurance. Overall sentiment is strongly positive with an average rating of 4.5 stars across 60 reviews.
