At Home Reviews

The store on route 22 in Harrisburg has the best customer service. All polite helpful kind young people work the registers. It is so wonderful to go into a store and witness the best customer service around. Carol Sipe

Home Store Service and value…… we ordered a clock online and paid to have it delivered, which would’ve been a two day wait. it came a few hours later thrown on our porch in the pouring rain. It was all scoffed up, package torn. When we e mailed to exchange or refund our money they told us we would have to bring it back to the store our selves. This wall clock was $149. We will be returning it and we will not recommend this store and will post on social media about our experience and the poor customer service and poor quality of the merchandise. Wish I had read the reviews before I shopped there. But you want to think businesses still have integrity!! To return it is a good 45 min drive. Just a heads up! The quality was very poor as well….. Please feel free to share…..

I ordered online for pickup at At palm beach gardens fl branch. I followed the direction for curbside pickup , i waited for 5 mins .... nothing . Mind you they just opened , i saw 5 shoppers going inside so definitely not busy yet. I went inside coz nothing was happening and when i went in , there was one associate didnt even say good morning welcome to at home etc. she just said YES MA'AM. Hmmm what a way to greet a customer who was waiting at curbside. So i said WELL I GUESS NO ONE IS READY TO BRING MY ORDER OUT TO MY CAR. she just replied WHAT DO MEAN NO ONE IS READY. Then she went to the little area to look for my order and brought it to me . In a little irritated tone she she to me I NEED TO CHECK THE NUMBER FROM YOUR EMAIL. Instead of saying am Sorry to keep u waiting , can i have Ur order #? No manners at all. Will not be going back to shop there .

Absolutely not. My boyfriend and i just came in to the East Northport, NY location to purchase a rug and thankfully i found something on clearance. Walk all the way back to the front to checkout and walked passed a store associate who was stocking items near checkout. After a few minutes of waiting for a cashier to appear i walked back to the store associate who was in plain site of us and asked if she could page someone to check us out. Low and behold she was the cashier. She proceeds to walk passed us to the last cashier counter and says nothing. The proper thing to do from the moment w initially passed her was to say "i'll be right with you". Then to walk passed us the next thing to say is "i can help you down here". But she did none of the above. Instead i walked down to her counter to be told that the price is incorrect and its not their label. Ummmm, where on earth would i get a label printer to print your labels madame...? Then she asks me to go get another rug and proceeds to peel off the label w the clearance price on it and i said absolutely not. Knowing how huge this store is why do i have to go get another rug to do a price check ?? I have my own business and deal with high end clientel- would i ever ask them to do a price check ??? I would lose my clients !! The cashier then proceeds to page someone who also comes and says the same thing as the cashier and asks for me to show her where i found the rugs labled for the same price- so we take the longgggg walk back to the rugs and i pointed out 5 other same exact rugs with the same price like Vanna White on Wheel of Fortune !! You have got to be kidding me ??? do i really have to prove myself in this situation ??? My boyfriend who waited upfront overheard the manager on the walkie talkie say to the cashier to "give it to her for the price she found" - isnt that customer service 101 ??? I will never return back to this location. Very poor customer service here. These two ladies definately were not helpful by any means. They turned my experience into a debate which was uncalled for. The manager however was the most professional and obviously experienced in retail. Kudos to him !

DO NOT BUY! I got scammed by this store! I made an online purchase of 58 disco balls for a client's event and I paid $938. The next day I got spammed with a bunch of confusing emails, with different quantities on it, saying that the items were not available. They don't have a central phone number you can call, you have to either send fill up a form or try to chat online. While chatting online with one of the agents, I asked to cancel the whole thing. 6 balls out of 58 definitely will not do the job for my client. And then, I was told they can't cancel my order or provide a refund. Now I'm on my way to my bank and ask them to cancel the transaction and refund me because I got scammed by this people. UPDATE: October 25 2024 Now it has been 4 days that on my bank account the amount of $838.20 is on hold for the purchase that they said they had canceled because they ran out of stock. I contacted my bank and I was told that the store never processed this total, but also, never canceled the transaction. It is on hold and there is nothing they can do until the store cancels the transaction. I reached out to the store and they say they are looking into it. When the only thing I need them to do is to cancel the transaction that they never fulfilled my order in the first place. Now my event is coming up in a week, and I need the money to buy the products from another vendor and I can't because of this mess. The bank said if they don't do anything, after 10 business day the transaction will fall out. But the fastest way is for the business cancel it on their end.

Looked for a large mirror instore and couldn't find what I wanted. Checked online and read that what I wanted was instock. Called the store and the manager, "Faith" was great she found it for me texted a photo to me and saved it for me to pick up next day. Also "Minora" at checkout, really friendly and helpful. Great customer service. I.P. Orlando.Fl. Store #68 East Colonial Dr. Orlando Fl

You can spend hours shopping their online site, but their stock system is not precise at all. Combine that with their incredibly odd shipping or pickup situation, and you'll find yourself with a waste of time and no items as they routinely follow up hours later saying items in your order are actually out of stock.

Don't buy anything online. They use a 3rd party called roadie for delivery and it's easy for your order to go "missing". This is unacceptable i never thought I'd have to worry about a national chain store losing my couch.

Great Day At Home. This store has the best Halloween decoration items ever at fantastic prices! At Home has new and different Halloween items each year,making it a wonderful shopping experience for people who love Halloween. The store is clean,organized, and the prices are very reasonable. The staff is helpful and friendly. For variety, value, and a wonderful shopping experience, At Home is the best! I would recommend it to anyone who loves Halloween decorations.

Good luck trying to get someone to help you find what you’re looking for. Worst customer service ever.

Item ordered online and delivered [at an outrageous cost] had a flaw. Requested a new one be sent out at no cost to me and I would then send back the flawed item after received the replacement also at no additional cost to me [provide me with a return shipping lable]. NOT POSSIBLE??? I could drive to nearest store [not close ] to return and reorder paying for shipping and then let them know I returned the other and then they would reimburse my shipping?? No way I am trusting I would ever get that shipping refunded. Also offered a 20% credit which given the original cost of the item was minimal but I grudgingly accepted that offer. Now let's see if it actually is processed. Additionally there is no mechanism to actually speak with a customer service representative.

Gracie at the Memphis location is wonderful! She helped us out tremendously! I would recommend asking for her at the Summer Ave location!

I ordered and paid for an advertised 8x10 rug and a suggested 8x10 rug pad. The rug arrived and was 7'10"x8'11" but the rug pad was 8x10 as advertised. When I pointed this out to customer service, I was told rug sizes are an estimate, they weren't going to make it right, but referred me to their return policy if I wanted to return it. No apology or anything. Never getting my business again.

The quality of the products is fine, but there is no way to speak to anyone regarding your order. I ordered online, and when it didn’t arrive I started looking. Email them is the only way, not good.

I'm redecorating our daughter's room and bought a bunch of pillows to make the bed more cozy. The ones I found were perfect. I thought I might want to return some but decided to keep them all. The colors, sizes, and price range were great. #AtHomeSweepstakes

Had the HOME SOLUTIONS crew in my home today, insulating my attic. Nice, friendly group of guys. Did a great job and very professional. Glad they were the company our apt compex chose. Thanks guys, and Rick was the man who was in my home the most, had nice conversation and wish him and his family the best

The store I visited was in Kennesaw GA. I am disappointed and sad. At Home used to be one of my favorite store to shop Unfortunately this store, like many businesses, clearly does not have enough employees. The entire store is a mess i.e. rugs on the floors, picture section all laying on each other with many damaged and scratched, empty shelves. And as other complaints I’ve seen they put a new price tag over the old (less cheaper) one. I’ve been here enough to know that employees that I used to see all the time are no longer there. Their consumer rating is extremely low. I don’t know if they can come back or not. Disappointed

Found a table on their website that I wanted so I went to the store in Cypress, TX and walked the entire store trying to find someone to help me, however there wasn't a single person on the floor. The only people working are the cashiers. I walked out and won't go back.

As soon as I entered the store I questioned a young lady named Angie to Aid in my search and without hesitation she directed me and informed me and made recommendations for me; quality professional care was afforded me. As I went to check out a young man named Alex also informed me that several of my items were on sale, which I did not know. His assistance and his personal care for me as a customer is most appreciated. To the at home in Maumee Ohio my sincere appreciation for having the quality of staff to assist customers. Thank you Angie thank you Alex!

My husband and I were recently shopping at the “At Home” Store in Lake in the Hills. Due to my mistake in trying to purchase items online initially, we ended up going into the store and spoke with Kim C. and Diane. They were both very understanding and considerate of my dilemma and couldn’t have been nicer to us. Besides helping us out, they made going to At Home a very nice experience for us. Thank you Kim C. and Diane!