At Home
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Absolutely not
Absolutely not. My boyfriend and i just came in to the East Northport, NY location to purchase a rug and thankfully i found something on clearance. Walk all the way back to the front to checkout and walked passed a store associate who was stocking items near checkout. After a few minutes of waiting for a cashier to appear i walked back to the store associate who was in plain site of us and asked if she could page someone to check us out. Low and behold she was the cashier. She proceeds to walk passed us to the last cashier counter and says nothing. The proper thing to do from the moment w initially passed her was to say "i'll be right with you". Then to walk passed us the next thing to say is "i can help you down here". But she did none of the above. Instead i walked down to her counter to be told that the price is incorrect and its not their label. Ummmm, where on earth would i get a label printer to print your labels madame...? Then she asks me to go get another rug and proceeds to peel off the label w the clearance price on it and i said absolutely not. Knowing how huge this store is why do i have to go get another rug to do a price check ?? I have my own business and deal with high end clientel- would i ever ask them to do a price check ??? I would lose my clients !! The cashier then proceeds to page someone who also comes and says the same thing as the cashier and asks for me to show her where i found the rugs labled for the same price- so we take the longgggg walk back to the rugs and i pointed out 5 other same exact rugs with the same price like Vanna White on Wheel of Fortune !! You have got to be kidding me ??? do i really have to prove myself in this situation ??? My boyfriend who waited upfront overheard the manager on the walkie talkie say to the cashier to "give it to her for the price she found" - isnt that customer service 101 ??? I will never return back to this location. Very poor customer service here. These two ladies definately were not helpful by any means. They turned my experience into a debate which was uncalled for. The manager however was the most professional and obviously experienced in retail. Kudos to him !