At Home Reviews

If there was a minus star that's what I would choose. I order two of the digital wall calendars. According to their tracking they have been delivered. No they haven't and there doesn't seem to be a way to contact. I don't want a refund, I just want the products I paid for.

Avoid this place. Go to Home Goods. Horrible organization.

It is January 6th. All the stores have marked down their christmas decor from 75% to 90% off, except for Athome at 50%. I asked the manager and she said they will not tell the employees, but normally it's at the end of January. That's Ridiculous, ppl are storing away christmas decor no late than the second week in January, and decorating for Valentine Day. Maybe this is a tactic, to restock the decor, because at this point must consumers spent their money elsewhere. Please change that practice. Thanks, Valued customer.

This site and online ordering is a scam. I ordered they took my money and I never received anything. Then they sent me a tracking site that never worked and then it updated and said it was delivered but it never was and now the online email suddenly cannot be found. It's a scam, don't order from them!!!!

I ordered two calendars totaling $80 on December 22, 2024 and paid expedited shipping. I haven’t received items and they won’t respond to emails. There is no other way to contact as the tracking link says it doesn’t work. Duped by the online ordering!

It's been a month since I placed my order. According to their tracking it was delivered via usps on 12/29/24, yet usps has no record of it. No way to contact them. So I'm out $80+. Do your due diligence before ordering on line. This company is a total scam! BEWARE!!

ordered two rugs that looked NOTHING LIKE the featured photo. Besides that disappointment (were supposed to match my wall color, AS FEATURED IN PHOTO, each rug chosen to mail to me was radically different from the other. Not even the same fringe color. Cost to ship (willing to pay for rugs that match my walls!) was crazy. Wanted to return until I saw I'd have to pay. Will donate these items to my local charity.

Nothing like browsing the site for thirty minutes, putting things in my cart… getting “access denied”… deleting my browsing history… repeating… Thinking I’m successful.. go to check out. SAME THING. Thanks for wasting my time. There’s one of these stores near me and I will never visit it or use this site again because of this experience. FIX YOUR SERVERS AND STOP BEING CHEAP.

Ordered on line. Never received and when trying to track was told that number they gave me to track will not work in their system. Looks like I was taken for a fool once again. Do not order from this company!!!!

Good. Very good . Love it

I have order many of times with no issues. This last time, awful customer service. Never received packages, pretty sure they were stolen and they did nothing to accommodate me. Nothing what so ever. Most companies would comprise by issuing at least half a store credit, not this place! Buy in store, not online

I ordered 2 gift cards online but only received 1. Nobody, even my local store, can help resolve the issue, and neither they or the website have a phone number to contact any type of support. I’ve sent emails that have gone unanswered. Very poor customer service!

I would not even give them one star. The manager in Hilliard store is so rude. I bought a vase for $100 with a $10 delivery fee. Received product with no packaging, glass, left on a chair on front porch to where it could have rolled off and broke. When I told manager she was so rude and told me they don’t have packaging for deliveries and next time to pick it up myself. Little does she know I will never shop there again due to her complete lack of customer service skills.

I ordered an Office Desk online from At Home, and it arrived with a major defect – a large dent on the tabletop. I immediately contacted customer service and explained the urgency of the situation, as I needed the desk replaced or resolved quickly. They assured me I would hear back within two days, but it has now been three days, and I still have not received any response. Because of their lack of follow-up, I am stuck without a desk. I can’t even place a new order or process a return since I am waiting for their response. This situation is incredibly frustrating and unprofessional. I expected better communication and customer service from At Home, especially in resolving issues with damaged products. Extremely disappointed!

I am writing to bring to your attention a deeply disappointing experience my wife and I had on December 4, 2024, at one of your locations. While waiting for assistance, a manager—whose name I believe Valerie at 5700 NJ-42 N, Turnersville, NJ 08012 approached us. Without introducing herself or greeting us, she simply stood in front of us silently. When I said “hello” and asked for assistance, her response was dismissive, stating she couldn’t help without a name. What followed was even more upsetting. After I mentioned to my wife that the service was poor, the manager made a hurtful remark implying, “That’s the reason you’re doing Uber now,” clearly mocking our situation. My wife and I are working hard to make ends meet, and this comment was not only unprofessional but also deeply insensitive and disrespectful. I expect better from someone in a leadership position at your company. Such behavior is unacceptable and does not reflect the customer-focused values your brand represents. I kindly ask that you investigate this incident and take appropriate action to ensure no other customers are subjected to similar treatment. Thank you for your time and attention to this matter. I look forward to hearing from you regarding the steps taken to address this situation.

Thank you Christina Johnson for your help today. You were so kind. Cathy

We went to an At Home in Kennesaw, Ga today. What a pig sty! Crap everywhere on the floor, and strewn around. I don’t think they know the definition of clean and tidy! We will never go back there!

Order a bed frame online. Called the store to find out when I could pick it up. "No problem come in after a couple of hours and it will be ready." Got there after a 45min drive in traffic. Store has no record of the order. Called my credit card and they had the order but the store never accepted the order. After about an hour of management and me trying to figure this out. I ordered it at the store and after about 20 minutes of searching through the store's disorganization found one on the shelf. Obviously their online ordering system doesn't work. Needless to say, I won't be shopping there again.

Muy bonito y queso perfecto en mi terraza

Kass the manager at the At home store in 8300 Sudley rd manassas Va has been extremely welcoming and helpful, she has gone out of her way to help me find exactly what I need. I have shopped there more than any other store just because of her outstanding costumer service and professionalism.