ASOS

I was gifted a gift card and haven’t had an opportunity to use it until now, looks like it’s expired. Very unhelpful customer service who kept me on a chat for over an hour. At the end they want me to ask the person who gifted the card to me to contact them. Presumably to waste an hour of their time too!!

It’s a shame to be writing this review as I’ve been a loyal asos customer over the years. There has been a noticeable deterioration in the quality of the clothes, the customer service, and the delivery from asos. I ordered some dresses well in advance to wear to a friend’s wedding with premier delivery and they simply didn’t arrive in time. There’s no point in offering this service if it doesn’t work. Customer services were completely unhelpful and told me to wait until midnight and then contact them again(?) Really unreliable and disappointing. No wonder asos is in financial trouble.

Absolutely awful, asos has gone downhill massively. I can see other customers complaining about the same thing. Return sent, return processed but no money has been refunded! Customer service is no help at all. Why are asos sitting on people’s money and not giving it back?!

Colis renvoyé le 8 août reçu par ASOS le 14 août. Toujours pas reçu le remboursement. J’ai reçu un mail comme quoi le remboursement serait en route le 25 août et j’ai toujours rien reçu alors que j’ai payé par PayPal.

After change provider from ervi to Royal Mail they start be really crap

I ordered a sweatshirt from ASOS and was shocked by the terrible quality. The inner lining sheds so badly that all my clothes and even hangers were covered in white fleece pieces after just one wear. The item is completely unwearable. Yes, the return period had technically expired, but since I wore it for the first time only now, I contacted ASOS customer service to explain that this is a faulty product. To my surprise, they refused to accept it back or offer a refund, hiding behind the return deadline. It is unacceptable for a company of this size to dismiss clear product defects and leave the customer with a defective item. Very disappointing experience — I will definitely reconsider shopping with ASOS in the future.

Styr unna ASOS om du må returnere! ASOS har ingen returordning for Norge. Du må selv dekke dyr frakt, fylle ut tollpapirer og håpe at pakken når frem. Jeg fulgte instruksene deres nøye og sendte til oppgitt adresse – likevel stoppet pakken i Polen og ble sendt tilbake til meg. Kundeservice er nesten umulig å få tak i (ingen telefon eller e-post, kun en treg chatbot-chat). Når jeg først fikk snakke med et menneske, fikk jeg bare beskjed om å betale på nytt og sende pakken til samme adresse igjen. Posten kunne fortelle meg at dette skjer veldig ofte med returer til ASOS fra Norge, og ikke noe Posten får gjort noe med. Kort sagt: Kunden sitter igjen med både kostnad og risiko. Aldri kjøp fra ASOS hvis du vurderer retur.

Leider keine kundenorientierte Kommunikation mit dem Support. Es werden nur Floskeln runter geschrieben aber eine Lösung wird nicht gefunden.

I did an order with ASOS with a Jacket that I really wanted before flying to my country, I got this package and they sent a shirt (£20-£30) instead of jacket (£150). The only option they gave me was to return their mistake and buy the jacket again, however I was about to fly to my country. I couldn’t do what they gave me and when I came back I couldn’t return, I don’t have my jacket and they have my £150. ASOS is a big company and it’s a BUG SCAM!!!

Returned items from 2 different orders to asos on 16th August. Received emails from asos on 20th August to say return had been processed. Should have been £6.30 refund to my card for one order and £15.12 refund to clearpay for the other. 8 days later I’ve still not received the refund for either and in returns section of my account just says return sent not refund sent. Customer services useless and refusing to help. Just want my money back!!!!! Live chat reference ckpgrmbwhqlsssm5p2kbu

Jeg har ventet længe på at modtage mine penge retur og kontakter derfor deres kundeservice, som er virkelig dårlig. Kommer aldrig igennem, men sidder timevis og venter på deres customer care team, hvor man ikke må slukke skærmen, men må forgæves give op. Stadig uden at have fået mine penge.

Avant c’était un bon site ! Il y a 5-10ans c’était super avec pleins de choix etc. Malheureusement ASOS est devenu nul. Ils reprennent quelque chose comme 2€ pour un simple renvois d’article. Leur marque ASOS font des vêtements de mauvaise qualité et sont chers pour ce que c’est. Et ils mettent DEUX SEMAINES après avoir reçu les articles de retours pour rembourser. J’ai renvoyé il y a trois semaines des articles d’une valeur d’une centaines d’euros et je ne revois toujours pas le couleur de mon argent… Zalando c’est bien mieux

Katastrophe! Der Kundenservice lässt einen total hängen. 6 fach Kontakt aufgenommen und jedes Mal verspricht man eine Rückmeldung innerhalb einer Frist zu erhalten, die man aber nie bekommt. Für mich das allerletzte. Hier werde ich keinen Cent mehr ausgeben. Lasst es bleiben und sucht das Produkt in einem anderen Online-Shop. Hier ist man nicht daran interessiert, einem bei einem Problem weiterzuhelfen.

Worst customer service who don’t understand what you’re saying and go around in circles. I’ve meant to have been refunded for 3 orders but Klarna haven’t been updated which normally happens instantly, now been 4 days. I see other reviews saying the same. Won’t be ordering with asos again and will have to now take legal action. It’s become the worse company.

Really hope asos read these reviews and make some changes asap. I have spent a pretty penny over the many years I’ve used them and have noticed a real change. Next day delivery is no longer unless you’re just lucky. So please do not rely on this. Paying for their premier is now a waste of time. I’m Currently waiting for a parcel yet again that hasn’t appeared and the thought of having to try and chase via their webchat is a bad one. Also the search has changed which means they repeat clothing items over and over again, making it annoying and pointless whilst browsing. So much so I close the app and look elsewhere. Who goes shopping and will go and look at items over and over again?? It’s bonkers. Items are sent via third parties too now which also delays deliveries so be wary of that. It’s definitely a real shame. Please sort it out ASOS! You were once our go to, what’s happening with you guys??

Leider keine Videos mehr. Genau das, hat asos von allen anderen unterschieden und war für mich ausschlaggebend für einen Kauf.